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1 Posts

06-10-2018

PL

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Re: G6 Plus GPS not working

2018-06-10, 14:38 PM

Had the same issue and this solution works for me ATM. Thank you. Was going to return the phone as I travel with car across Europe so a GPS comes in handy...

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13 Posts

06-08-2018

DE

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  • Message 12 of 264

Re: G6 Plus GPS not working

2018-06-11, 11:44 AM

Thanks for that input, Ruben. Worked for me, too. Let's see how long this status will last till I have to undergo the same proc again...

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14 Posts

08-23-2016

BE

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  • Message 13 of 264

Re: G6 Plus GPS not working

2018-06-11, 13:57 PM

Thanks ! That works for me as well (toggling the accuracy settings).

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5988 Posts

12-04-2017

IN

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Re: G6 Plus GPS not working

2018-06-11, 15:35 PM

 wrote:

 wrote:

Here ist my Bug Report: https://drive.google.com/file/d/1K0VKkaV7Qnuna7GycS9Lg-M-IoWvxxlR/view?usp=drivesdk

 

 


Hi beta64,

 

Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Systems > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Update your profile -link

 

Thanks,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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14 Posts

08-23-2016

BE

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  • Message 15 of 264

Re: G6 Plus GPS not working

2018-06-12, 11:03 AM

The bug report: https://drive.google.com/file/d/12_V9qoXypy-JLD3YiPwunRSOUpwPRaRh/view?usp=drivesdk

 

Created after a GPS HW test failed to find any satellites. Test ran at 11:50 AM in GMT+2 .

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13 Posts

06-08-2018

DE

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  • Message 16 of 264

Re: G6 Plus GPS not working

2018-06-12, 12:09 PM

Done,

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1 Posts

06-12-2018

NL

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  • Message 17 of 264

Re: G6 Plus GPS not working

2018-06-13, 0:19 AM

Hi Agent_Swaraj,

 

I have the same problem as beta64 and Rueben but changing the modes does not work for me so I am still without GPS to navigate with Google Maps and Waze :smileysad:

 

 

I have uploaded the results from the GPS test and the bug report here : Bug Report

 

Many Thanks

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13 Posts

06-08-2018

DE

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  • Message 18 of 264

Re: G6 Plus GPS not working

2018-06-13, 8:31 AM

 wrote:

Hi Agent_Swaraj,

 

I have the same problem as beta64 and Rueben but changing the modes does not work for me so I am still without GPS to navigate with Google Maps and Waze :smileysad:

 

 

I have uploaded the results from the GPS test and the bug report here : Bug Report

 

Many Thanks


Hi mdspi,

 

have you tried to change the time gap between toggling the Privacy Location modes? I didn't succeed using 8 seconds between the toggling while a gap of 3 seconds worked.

 

Best,

Peter

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5988 Posts

12-04-2017

IN

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Re: G6 Plus GPS not working

2018-06-13, 12:08 PM

Hi mdspi & beta64,

 

We thank you for sharing us the "Bug report" we would like to request you to uninstall the "Waze app" completely and reboot your device and test with only "Google maps"-- if you are still facing the issue, then please capture a Bug report and share with us. In the meantime, we will have your reports shared with our product team for further investigation. 

 

Thanks,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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13 Posts

06-08-2018

DE

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  • Message 20 of 264

Re: G6 Plus GPS not working

2018-06-13, 12:27 PM

 wrote:

Hi mdspi & beta64,

 

We thank you for sharing us the "Bug report" we would like to request you to uninstall the "Waze app" completely and reboot your device and test with only "Google maps"-- if you are still facing the issue, then please capture a Bug report and share with us. In the meantime, we will have your reports shared with our product team for further investigation. 

 

Thanks,

Swaraj

Moto Support


This app was and is not installed at my phone.

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