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14 Posts

08-23-2016

BE

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  • Message 21 of 264

Re: G6 Plus GPS not working

2018-06-13, 12:36 PM

Waze removed , phone rebooted.  Started GPS HW test at 14:20 in GMT+2 - can't find any satellites (test ran for about 15 minutes).  Bug report: https://drive.google.com/file/d/1wNMv8GA7xAhcQpQTRk29HmepU81VR2VE/view?usp=drivesdk

 

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5988 Posts

12-04-2017

IN

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Re: G6 Plus GPS not working

2018-06-13, 14:42 PM

 wrote:

Waze removed , phone rebooted.  Started GPS HW test at 14:20 in GMT+2 - can't find any satellites (test ran for about 15 minutes).  Bug report: https://drive.google.com/file/d/1wNMv8GA7xAhcQpQTRk29HmepU81VR2VE/view?usp=drivesdk

 


Hi Wicky_be,

 

Thank you for sharing with us the "Bug Report" we have shared your information with our engineer team for further investigation. We will keep you posted here once we have an update.

 

Thanks,
Swaraj

Moto support

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1 Posts

06-14-2018

IN

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  • Message 23 of 264

Re: G6 Plus GPS not working

2018-06-14, 7:07 AM

Hi team,

 

Even my GPS seems to be not working. can you please help me with resolving the same. I am using Moto G6.

 

Thanks

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5988 Posts

12-04-2017

IN

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  • Message 24 of 264

Re: G6 Plus GPS not working

2018-06-14, 8:36 AM

 wrote:

Hi team,

 

Even my GPS seems to be not working. can you please help me with resolving the same. I am using Moto G6.

 

Thanks


Hi KashJain,

 

Sorry to hear about that, may I know what is the exact issue you are facing, are you having difficulties with "Google Map"? 

 

Best Regards,
Swaraj

Moto Support

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119 Posts

06-14-2018

PL

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  • Message 25 of 264

Re: G6 Plus GPS not working

2018-06-14, 16:02 PM

The first launch and catching the fix in "Google Maps" actually takes a very long time and may give the impression that the GPS does not work but it is not the phone's fault only the application itself and "Google services" which in recent times may cause problems. Then the phone catches the fix in a few seconds especially as the mobile data on the phone is turned on. With me on Moto G6 it takes no more than 2-3s.

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1 Posts

06-26-2018

DE

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  • Message 26 of 264

Re: G6 Plus GPS not working

2018-06-26, 7:14 AM

Same problem here with a G6. No GPS signal. 

Never installed Waze. 

Checked also with Test GPS App. Zero Satellites. Other phones close by (including a G6 Plus) had more than ten Satellites in view - immediately.

Seems to be a hardware problem.

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3 Posts

06-28-2018

DE

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  • Message 27 of 264

Re: G6 Plus GPS not working

2018-06-28, 5:36 AM

Hi, i have the Same GPS Problem like the Others before. The workaround fromm ruben66 Works for a while then GPS fail again. 

Update / fix coming ? 

Ty

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5988 Posts

12-04-2017

IN

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Re: G6 Plus GPS not working

2018-06-28, 11:46 AM

 wrote:

Same problem here with a G6. No GPS signal. 

Never installed Waze. 

Checked also with Test GPS App. Zero Satellites. Other phones close by (including a G6 Plus) had more than ten Satellites in view - immediately.

Seems to be a hardware problem.


Thank you for reporting, could you confirm if you have tested this with different location? Does that make any difference? Could you share us some screenshots?

 

Regards,
Swaraj

Moto Support

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3 Posts

06-28-2018

DE

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  • Message 29 of 264

Re: G6 Plus GPS not working

2018-06-28, 13:46 PM

Here is my Bug Report. Moto G6 plus. No GPS Signal. Workaround ruben66 works for a while then same issues again. 

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35 Posts

07-02-2018

GB

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  • Message 30 of 264

Re: G6 Plus GPS not working

2018-07-02, 8:33 AM

I have the same problem - constant "NO GPS" when trying to use Waze, Google Maps, Ultra GPS etc. The problem is DEFINITELY not related to my location or to any incorrect settings in my phone.

 

Please advise when a fix is found for this issue.

 

Geoff.

 

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