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35 Posts

07-02-2018

GB

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Re: G6 Plus GPS not working

2018-07-04, 18:24 PM

Agent_Swaraj, did you receive my 2 private messages? You haven't replied??
Geoff.

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8 Posts

07-03-2018

US

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Re: G6 Plus GPS not working

2018-07-05, 2:55 AM
Swaraj, pls check your direct messages. I provided complete information.
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35 Posts

07-02-2018

GB

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Re: G6 Plus GPS not working

2018-07-05, 7:07 AM

Are any moto agents following this topic???

 

it's getting silly now and very irritating!!

 

several contributors have put time and effort into sending bug reports etc, only to be ignored.

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5988 Posts

12-04-2017

IN

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Re: G6 Plus GPS not working

2018-07-05, 9:39 AM

 wrote:

Agent_Swaraj, did you receive my 2 private messages? You haven't replied??
Geoff.


Sorry about the delay, and we thank you for sharing us the Bug reports. Please be advised that we have shared the same with our engineer team for further investigation. We will keep you posted once we have an update.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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5988 Posts

12-04-2017

IN

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Re: G6 Plus GPS not working

2018-07-05, 9:44 AM

 wrote:
Swaraj, pls check your direct messages. I provided complete information.

Hi DinoNucci,

 

Thank you for sharing the screenshots and Bug reports, we have shared the same with our engineer team for further evaluation. We will keep you posted here once we have an update.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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8 Posts

07-03-2018

US

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Re: G6 Plus GPS not working

2018-07-05, 21:05 PM

Thank you.  Should I be sending the phone somewhere for a warrenty claim?  GPS is essential for me.

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1 Posts

07-06-2018

NL

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Re: G6 Plus GPS not working

2018-07-06, 6:58 AM

Ik have the same problem. Workaround workshop, but why isn't there a sollution ?

This seems tot be a major bug!!

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5988 Posts

12-04-2017

IN

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Re: G6 Plus GPS not working

2018-07-06, 10:17 AM

 wrote:

Thank you.  Should I be sending the phone somewhere for a warrenty claim?  GPS is essential for me.


Well, if this is really troubling your day to day work-- you can process for a warranty claim or send your device for service/repair/replacement.

 

Thanks,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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5988 Posts

12-04-2017

IN

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Re: G6 Plus GPS not working

2018-07-06, 10:30 AM

 wrote:

Ik have the same problem. Workaround workshop, but why isn't there a sollution ?

This seems tot be a major bug!!


Hi Peddels,

 

Sorry to learn about that, may I know if you have already tried the above steps and tested in safe mode? Please be advised that our team is still investigating in regards to the same. We will keep you posted once we have any further updates.

 

Meanwhile, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link.

 

Regards,
Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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8 Posts

07-03-2018

US

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Re: G6 Plus GPS not working

2018-07-06, 22:22 PM

What is the timeframe for an update / fix?  Hours, days, weeks?  

 

I have updated my profile with IMEI, and as mentioned above, sent multiple screenshots via direct message.

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