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8 Posts

07-03-2018

US

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Re: G6 Plus GPS not working

2018-07-10, 21:51 PM

 


 wrote:

What is the timeframe for an update / fix?  Hours, days, weeks?  

 

I have updated my profile with IMEI, and as mentioned above, sent multiple screenshots via direct message.


Motorola team, what is the timeframe for an update / fix?  Hours, days, weeks?  

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2 Posts

07-11-2018

BE

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Re: G6 Plus GPS not working

2018-07-11, 0:54 AM

I have the same problem.. 

I was outdoors on the street in a village close to Leuven. I have had this problem for a few days & it is very inconvenient. 

Please help!

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26 Posts

07-07-2018

DE

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Re: G6 Plus GPS not working

2018-07-11, 4:12 AM

Morning LieskeT,

 

why you not use the workaround how described of me in the second post before?

 

Sincerely

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2 Posts

07-11-2018

BE

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Re: G6 Plus GPS not working

2018-07-11, 9:45 AM

Thank you Gerd54!

 

The workaround is indeed very helpful & is a perfect temporary solution. 

However, I hope Motorola fixes this problem soon because I've only had this smartphone for 2 weeks & expect it to work properly ofcourse. 

 

 

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26 Posts

07-07-2018

DE

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Re: G6 Plus GPS not working

2018-07-11, 10:02 AM

I use my phone now about 2 month and I was very pleased until this time and the problem with GPS.

But I think with the workaround isn't not really problematically to use GPS.

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8 Posts

07-03-2018

US

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Re: G6 Plus GPS not working

2018-07-11, 17:06 PM


PLEASE help Motorola team. PLEASE.

 

 

 

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26 Posts

07-07-2018

DE

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Re: G6 Plus GPS not working

2018-07-11, 17:55 PM

What's your problem? When your phone cannot find GPS then you can use the workaround some posts before!

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35 Posts

07-02-2018

GB

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Re: G6 Plus GPS not working

2018-07-11, 18:01 PM

COME ON MOTOROLA!! You're not even giving us updates now. Where are you Agent_Swaraj?? The VERY LEAST you can do is tell us what is happening!!

 

I'm pretty disgusted with Motorola right now.

 

Geoff.

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5988 Posts

12-04-2017

IN

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Re: G6 Plus GPS not working

2018-07-12, 8:14 AM

Hi All,

 

We appreciate all your inputs and logs, please be advised that our team is still investigating in regards to this. We haven't received any feedback yet-- we would love to get more reports so we can escalate to our engineer team for further investigation.

 

We request all users: 

 

  • Please update your profile if you have not done yet? Here is how you can update your profile with IMEI and make sure to have your Motorola privacy 'on'. To do so-- go to settings > systems > Motorola privacy > toggle on.
  • Please make sure to uninstall any third party GPS app you are using/reboot your device-- and test with google maps. If you are still facing the issue, we would like to have a screenshot/quick video and Bug reports right after the issue-- share us the link for us to further investigate.
  • Meanwhile, may I know if you have tried the workaround shared by "Gerd54" we have seen user reporting improvements.

Also, please be informed that we will certainly keep you posted on any update received further on this. We appreciate your patience in this regards.

 

Let us know if you have further questions?

 

Thanks,

Swaraj

Moto Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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1 Posts

03-23-2014

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  • Message 70 of 264

Re: G6 Plus GPS not working

2018-07-13, 10:00 AM

Just wanted to add my name to the list. GPS not functioning with sat nav apps. I will now attempt the workaround - or buy a different brand....

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