Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

2 Posts

03-24-2020

GB

3 Signins

40 Page Views

  • Posts: 2
  • Registered: ‎03-24-2020
  • Location: GB
  • Views: 40
  • Message 1 of 5

G6 play not charging when on.

2020-03-24, 14:38 PM

My G6 play won't charge when on. When I plug in a working charging cable it doesn't recognise it.

 

I've tried rebooting several times and using different cables/chargers  - no difference. 

 

If I switch off the handset and then plug in a charger, the thunderbolt sign comes up and it appears to be slowly charging.

 

Ideas?

 

Thanks,
Pat.

Reply
Options

1155 Posts

04-04-2018

IN

237 Signins

13988 Page Views

  • Posts: 1155
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 13988
  • Message 2 of 5

Re:G6 play not charging when on.

2020-03-26, 6:48 AM

Hi PatTheHat,

 

Sorry to know about this and thanks for posting! As you have already checked with different chargers, it could be that there is an issue with the charging port.Try charging your device in Safe Mode and see if it's the same. Let me know how it goes. 

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

2 Posts

03-24-2020

GB

3 Signins

40 Page Views

  • Posts: 2
  • Registered: ‎03-24-2020
  • Location: GB
  • Views: 40
  • Message 3 of 5

Re:G6 play not charging when on.

2020-03-26, 12:37 PM

Hi,

Unfortunately doesn't charge in safe mode either.

Regards,

Pat.

Reply
Options

1155 Posts

04-04-2018

IN

237 Signins

13988 Page Views

  • Posts: 1155
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 13988
  • Message 4 of 5

Re:G6 play not charging when on.

2020-03-27, 7:21 AM

Thanks for trying! It looks like there is an issue with the charging post. Can you try cleaning the charging port and check? If it doesn't help, a repair would be the next option.

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

2 Posts

03-24-2020

GB

3 Signins

40 Page Views

  • Posts: 2
  • Registered: ‎03-24-2020
  • Location: GB
  • Views: 40
  • Message 5 of 5

Re:G6 play not charging when on.

2020-03-30, 11:50 AM

I had already tried cleaning it. Looking at the USB port under an illuminated magnifier it looks clean, and all the pins appear OK - there are not any bent or damaged ones. I have a two year warranty from the vendor so I will call them about a repair.

Thanks,

Pat.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save