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03-09-2020

GB

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G6 plus volume is low

2020-03-09, 19:47 PM
Hi, over the last few weeks (maybe after a security update) the volume on much G6 plus is very low. Very quiet on the phone, even when using the loudspeaker and very quiet using music apps (Deezer, Spotify etc)and video apps (YouTube etc). Very annoying!! Any fixes or suggestions?
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1310 Posts

05-20-2019

US

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Re:G6 plus volume is low

2020-03-18, 19:24 PM

Hello @Stevo99

 

It's a pleasure to assist you! I would like to know, Have you tried to do some troubleshooting? Please, perform the following steps: Applications menu> Device help/Moto help> Device diagnosis> Hardware test> Speaker> Follow the instructions and verify if it gives an error during the test. Let me know the result! 

 

Best regards, 

Marcela

Motorola Support  

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