Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

10 Posts

10-16-2018

US

20 Signins

203 Page Views

  • Posts: 10
  • Registered: ‎10-16-2018
  • Location: US
  • Views: 203
  • Message 1 of 6

G6 randomly shuts down

2019-08-02, 22:55 PM

After the 9.0 update my G6 had randomly shut down without any indication.  Battery level is fine when this happens. In try to close apps in the background.

Reply
Options

9 Posts

07-12-2018

US

30 Signins

137 Page Views

  • Posts: 9
  • Registered: ‎07-12-2018
  • Location: US
  • Views: 137
  • Message 2 of 6

Re: G6 randomly shuts down

2019-08-03, 18:11 PM

I have the same problem. It even happened while I was  talking. I think the screen was already black when I answered the phone and it worked fine. So, the phone isn't off. It's just the screen. I would test out this theory but I live alone. Is there any way you can ask someone  to call when your screen blanks out?

Reply
Options

201 Posts

03-28-2019

US

340 Signins

5383 Page Views

  • Posts: 201
  • Registered: ‎03-28-2019
  • Location: US
  • Views: 5383
  • Message 3 of 6

Re: G6 randomly shuts down

2019-08-03, 18:14 PM

What's your preference, I'll call you. 

If closing apps didn't help try calibrating the battery.


~us retail g6~no lifeguard on duty
Reply
Options

9 Posts

07-12-2018

US

30 Signins

137 Page Views

  • Posts: 9
  • Registered: ‎07-12-2018
  • Location: US
  • Views: 137
  • Message 4 of 6

Re: G6 randomly shuts down

2019-08-03, 18:54 PM

My phone is my only connection to the internet until I get my computer fixed. I can't contact anyone when it happens.

 

I did the battery reset and safe mode. It was fine for a few days. It might have something to do with using the FB and Reddit apps. Four times the screen blacked out when I put my phone down and left one of those apps running. The other times I don't recall what I was doing?

Reply
Options

201 Posts

03-28-2019

US

340 Signins

5383 Page Views

  • Posts: 201
  • Registered: ‎03-28-2019
  • Location: US
  • Views: 5383
  • Message 5 of 6

Re: G6 randomly shuts down

2019-08-03, 20:05 PM

Maybe your screen blanks out because of your... Settings, display, sleep


~us retail g6~no lifeguard on duty
Reply
Options

9 Posts

07-12-2018

US

30 Signins

137 Page Views

  • Posts: 9
  • Registered: ‎07-12-2018
  • Location: US
  • Views: 137
  • Message 6 of 6

Re: G6 randomly shuts down

2019-08-03, 21:53 PM

It was working fine before the update. It also shouldn't take all that work to get it going again.

 

I'm writing on here hoping someone will check to see if they can accept a phone call. Period.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete