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30 Posts

10-16-2018

United States of America

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G6 randomly shuts down

2019-08-02, 22:55 PM

After the 9.0 update my G6 had randomly shut down without any indication.  Battery level is fine when this happens. In try to close apps in the background.

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12 Posts

07-12-2018

United States of America

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Re: G6 randomly shuts down

2019-08-03, 18:11 PM

I have the same problem. It even happened while I was  talking. I think the screen was already black when I answered the phone and it worked fine. So, the phone isn't off. It's just the screen. I would test out this theory but I live alone. Is there any way you can ask someone  to call when your screen blanks out?

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232 Posts

03-28-2019

United States of America

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Re: G6 randomly shuts down

2019-08-03, 18:14 PM

What's your preference, I'll call you. 

If closing apps didn't help try calibrating the battery.


~us retail g6~no lifeguard on duty
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12 Posts

07-12-2018

United States of America

30 Signins

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  • Location: United States of America
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Re: G6 randomly shuts down

2019-08-03, 18:54 PM

My phone is my only connection to the internet until I get my computer fixed. I can't contact anyone when it happens.

 

I did the battery reset and safe mode. It was fine for a few days. It might have something to do with using the FB and Reddit apps. Four times the screen blacked out when I put my phone down and left one of those apps running. The other times I don't recall what I was doing?

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232 Posts

03-28-2019

United States of America

344 Signins

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  • Posts: 232
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  • Location: United States of America
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Re: G6 randomly shuts down

2019-08-03, 20:05 PM

Maybe your screen blanks out because of your... Settings, display, sleep


~us retail g6~no lifeguard on duty
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12 Posts

07-12-2018

United States of America

30 Signins

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  • Posts: 12
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  • Location: United States of America
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Re: G6 randomly shuts down

2019-08-03, 21:53 PM

It was working fine before the update. It also shouldn't take all that work to get it going again.

 

I'm writing on here hoping someone will check to see if they can accept a phone call. Period.

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