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10-11-2018

US

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Lenovo Smart Assistant Failed to match connected device for Moto G5 Plus

2020-01-26, 3:08 AM

My Moto G5 Plus (model XT1687) won't restart and I don't have any sideloaded software on my phone. I installed LMSA on my PC and am using it to Rescue. However LMSA rescue fails with "Failed to match connected device" error. I am 100% sure that I have the right model number selected in LMSA (verified both on the phone and the box it came in). Also the phone is in " AP Fastboot Flash Mode (secure)". FWIW I did have secure boot password set on my Moto but I have had that for more than a year. Wondering if LMSA has a bug where it isn't able to deal with it? 

 

Any way to force LMSA to flash my phone?  

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95 Posts

08-30-2018

US

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Re: Lenovo Smart Assistant Failed to match connected device for Moto G5 Plus

2020-01-31, 14:22 PM

I'm sorry to hear that you haven't been able to use LMSA to rescue your phone.  I'd like to help you further with this issue.

 

I've sent you a private message; would you please take a look at it when you have a moment?

 

Best regards,

Becky



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3 Posts

05-02-2020

VE

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Re:Lenovo Smart Assistant Failed to match connected device for Moto G5 Plus

2020-05-04, 16:08 PM

i have the same problem.

 

I've Moto G5s Plus. I was trying to re-install Android using Lenovo MOTO Smart Assistant (LMSA). But it's showing following error.

 

'This device is not supported'

 

 

Device: Moto G5s Plus

Model: XT1687

Serial Number: 8dcfaaa5

 

 

Please help.

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1 Posts

05-29-2020

PK

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Re:Lenovo Smart Assistant Failed to match connected device for Motorola one power

2020-05-29, 12:36 PM
Thos device is not supported Device : Motorola one power Serial number :NROP5X0666
Saadkhan
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