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2 Posts

09-12-2018

NO

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Low speaker volume on phone calls - Moto G6 plus

2018-09-12, 19:05 PM

Hi. I'm strugglig with the same issues on my G6 Plus. Very low volume on the speaker doing phonecalls,   like  a muffled and metallic sound almost.  Returned my phone to the shop yesterday and the second  new one I pickud up today had the same issues. Seems like I need to return this back to the shop as well  ( Elkjøp) and get my money returned. Too bad Motorola hasn't a solution to this as the phone itself are great.

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1 Posts

09-18-2018

GB

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  • Message 2 of 18

Low speaker volume on phone calls - Moto G6 plus

2018-09-18, 20:59 PM

I have just upgraded from g4 to g6 plus and have the same problem. I am not going to jump through hoops doing all the tests that everyone else has been told, you know about this problem so it's about time you got it sorted out. In the time being I have enabled the hearing aid thing and this has just about made it useable. As someone said, Shame on you

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5996 Posts

12-04-2017

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Re: Low speaker volume on phone calls - Moto G6 plus

2018-10-30, 7:03 AM

Hi Jossi123Cliff22,

 

Thank you for writing to us, sorry to learn about the trouble in regards to your device speaker? We would like to confirm if this only happens on calls and works great when you play media files?

 

If you cannot hear at all-without the hearing aid, we would suggest having your device sent for repair so the team can diagnose your device and help you accordingly. 

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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2 Posts

12-02-2018

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  • Message 4 of 18

Re: Low speaker volume on phone calls - Moto G6 plus

2018-12-02, 2:23 AM

I'm gonna speak for all of us when I say that, YES it only happens in calls.

Speaker volume is great in every other app except for phone calls. It's maximum is a good bit lower.

Low without speaker and placed against the ear also.

I would like to know if there will be a fix for this or an option to increase the volume further for calls in an update.

I need to know soon or else I'm gonna have to return it and get a louder phone for my dad.

 

safe mode does not help

reset does not help

already fully updated

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12-04-2017

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Re: Low speaker volume on phone calls - Moto G6 plus

2018-12-04, 12:10 PM

 wrote:

I'm gonna speak for all of us when I say that, YES it only happens in calls.

Speaker volume is great in every other app except for phone calls. It's maximum is a good bit lower.

Low without speaker and placed against the ear also.

I would like to know if there will be a fix for this or an option to increase the volume further for calls in an update.

I need to know soon or else I'm gonna have to return it and get a louder phone for my dad.

 

safe mode does not help

reset does not help

already fully updated


Hi Duckie_s,

 

We thank you for your feedback, we have shared your feedback with our product team for further investigation.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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2 Posts

12-05-2018

IN

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  • Message 6 of 18

Re: Low speaker volume on phone calls - Moto G6 plus

2018-12-05, 8:22 AM
I'm having the same issue with my new moto g6 plus. let me know if you'll found a fix for this.
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2 Posts

04-14-2019

US

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  • Message 7 of 18

Re: Low speaker volume on phone calls - Moto G6 plus

2019-04-15, 2:47 AM

I'm having the same issue on my gsmotorola. Youtube and other broadcasts work great, but the audio for calls drops them to inaudible.  I just bought this phone from Total Wireless and never had problems with a Motorola since I've had them in 1991.  Please provide us all with a fix.  I dont' want to go to a Samsung phone to solve the problem.

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3 Posts

04-28-2019

US

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  • Message 8 of 18

Re: Low speaker volume on phone calls - Moto G6 plus

2019-04-28, 23:15 PM

I too had the low phone call problem.

Untill the software update comes out, I

Downloaded a sound booster app,and that fixed the problem.

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6 Posts

05-14-2019

GB

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  • Message 9 of 18

Re: Low speaker volume on phone calls - Moto G6 plus

2019-05-14, 9:51 AM

I have same problem

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5996 Posts

12-04-2017

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  • Message 10 of 18

Re: Low speaker volume on phone calls - Moto G6 plus

2019-05-14, 12:21 PM

 wrote:

I have same problem


Thank you for writing to us, we would like to learn more. May I know how low the volume's are? Are you having any trouble?

 

Regards,

Swaraj

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