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11 Posts

08-14-2018

BE

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Re: MOTO G6 NO SERVICE

2018-10-16, 14:01 PM

Connection is sometimes lost each day.

 

Then after about a minute it is there again.

Have 2 Sims for different providers. Both have this sometimes.

In my wife's old phone (not smartphone) connection is always good when using the simcard there.

 

It looks like a software thing.

 

I have the latest update.

 

The signal is low here, but it looks like an old block phone has better reception

 

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5996 Posts

12-04-2017

IN

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Re: MOTO G6 NO SERVICE

2018-10-17, 12:14 PM

 wrote:

Connection is sometimes lost each day.

 

Then after about a minute it is there again.

Have 2 Sims for different providers. Both have this sometimes.

In my wife's old phone (not smartphone) connection is always good when using the simcard there.

 

It looks like a software thing.

 

I have the latest update.

 

The signal is low here, but it looks like an old block phone has better reception

 


Thank you for sharing additional information, what we would like to know is—if this affects your calls? 

 

-Swaraj

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11 Posts

08-14-2018

BE

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Re: MOTO G6 NO SERVICE

2018-10-17, 12:45 PM

I miss some incoming calls

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11 Posts

08-14-2018

BE

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Re: MOTO G6 NO SERVICE

2018-10-17, 14:00 PM

See sim1 on attached screenshot.

No connection

Signal ok

After some minutes connection is ok

But after some time not ok

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11 Posts

08-14-2018

BE

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Re: MOTO G6 NO SERVICE

2018-10-17, 14:08 PM

Sometimes ok sometimes lost

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7 Posts

10-09-2018

ID

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Re: MOTO G6 NO SERVICE

2018-10-18, 1:22 AM

Its been 3 months but motorola seem had no solution for this problem, and nothing in here has solved my problem.... Should i throw it away?

 

 

 

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5996 Posts

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IN

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Re: MOTO G6 NO SERVICE

2018-10-25, 9:53 AM

Hi Janspeer7o7o,

 

Thank you for sharing additional information and sorry about the delay response. As we know a lot of factors depends on network fluctuation such as - Heavy Cellular Traffic/Low Battery/Bad Weather/Location/etc..

 

If you have tested with multiple SIM cards and yet you notice the 'Network Fluctuation' and if this is really affecting your daily use— our suggestion would be to have your device sent for service/repair. 

 

Regards,

Swaraj

Moto Support

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1 Posts

11-03-2018

US

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Re: MOTO G6 NO SERVICE

2018-11-03, 20:21 PM
What is the fix to this problem. I have tried updating, rest and the only thing I can get it to do is domestic roaming
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5996 Posts

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IN

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Re: MOTO G6 NO SERVICE

2018-11-05, 12:44 PM

 wrote:
What is the fix to this problem. I have tried updating, rest and the only thing I can get it to do is domestic roaming

Hi Ransacked75,

 

Thank you for posting, let me try to help you. Could you confirm if you are facing 'No Service' when not roaming? Is it intermittent? Have you tried getting in touch with your network provider or tested with another SIM card to see if that makes any difference? Could you also help us with the carrier you are on?


Regards,

Swaraj

Moto Support

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11 Posts

08-14-2018

BE

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Re: MOTO G6 NO SERVICE

2018-11-07, 11:30 AM

When I put flight mode on and off it is ok

 

Do you have an app that checks connection and if very low or no connection does an automated flight mode on and off

 

That would be a big help

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