Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

2 Posts

03-11-2019

US

4 Signins

39 Page Views

  • Posts: 2
  • Registered: ‎03-11-2019
  • Location: US
  • Views: 39
  • Message 61 of 75

Re: MOTO G6 NO SERVICE

2019-03-11, 3:15 AM

Same thing happened to my Moto G6 on 3/09/2019. Went to bed had no reception which was no surprise because there is no coverage in that particular valley. . Woke up next morning, drove out of valley and never regained reception. SIM card unknown, IMEI # unknown etc. SIM card works in another phone. Other phone works with my SIM card. I have latest software updates. What should I try next?

Reply
Options

1 Posts

03-22-2019

GB

5 Signins

38 Page Views

  • Posts: 1
  • Registered: ‎03-22-2019
  • Location: GB
  • Views: 38
  • Message 62 of 75

Re: MOTO G6 NO SERVICE

2019-03-22, 14:55 PM

I am having the same problem with my Motorola G6, bought in August 2018.

 

The phone looses signal severally everyday and after software update it totally lost signal and will never connect and I've had to revert to factory reset but with no luck. The SIM card works on other phones.

 

As I write this, the phone has lost signal and it is very frustratting and I am loosing important calls without a spare phone.

 

What do I do next as I literarilly have no phone now.

Reply
Options

2 Posts

03-11-2019

US

4 Signins

39 Page Views

  • Posts: 2
  • Registered: ‎03-11-2019
  • Location: US
  • Views: 39
  • Message 63 of 75

Re: MOTO G6 NO SERVICE

2019-03-23, 1:04 AM

My phone was under warranty and undamaged so I returned it and they sent me a replacement.it took about 6 days . Replacement phone was in perfect condition 

Reply
Options

1 Posts

01-15-2017

US

4 Signins

29 Page Views

  • Posts: 1
  • Registered: ‎01-15-2017
  • Location: US
  • Views: 29
  • Message 64 of 75

Re: MOTO G6 NO SERVICE

2019-05-22, 23:30 PM

I am having same issue with the cell phone. Cell phone was working fine around before last week. I left it for couple of days and now cell phone is not geting any network, it says NO SERVICE. Same sim card is workign on another cell phone (nextus 5) without any issues. I have tried others sim card as well. I am using FredomPOP sim (it is AT&T network). 

 

I have tried the factory reset, airplane mode on/off but no luck. Please advise the next steps. 

 

 

Reply
Options

5996 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 65 of 75

Re: MOTO G6 NO SERVICE

2019-05-23, 7:26 AM

 wrote:

I am having same issue with the cell phone. Cell phone was working fine around before last week. I left it for couple of days and now cell phone is not geting any network, it says NO SERVICE. Same sim card is workign on another cell phone (nextus 5) without any issues. I have tried others sim card as well. I am using FredomPOP sim (it is AT&T network). 

 

I have tried the factory reset, airplane mode on/off but no luck. Please advise the next steps. 

 

 


Hello PKG234,

 

Sorry to learn about that, just to narrow —may I know if you have tried with a new SIM card to see if that makes any difference. However, at this point, our best advice would be to have your device sent for Repair/Replacement. 


Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

1 Posts

09-09-2019

BE

6 Signins

49 Page Views

  • Posts: 1
  • Registered: ‎09-09-2019
  • Location: BE
  • Views: 49
  • Message 66 of 75

Re: MOTO G6 NO SERVICE

2019-09-09, 19:16 PM

After update to android 9.0 still no service. I tried a factory reset bit still no result.

 

What can I do???

 

 

Reply
Options

2 Posts

10-14-2019

AU

1 Signins

19 Page Views

  • Posts: 2
  • Registered: ‎10-14-2019
  • Location: AU
  • Views: 19
  • Message 67 of 75

Re: MOTO G6 NO SERVICE

2019-10-14, 23:19 PM

I have this same problem. It only started a few weeks ago. I'm on Android 9 so it can't be a software update issue. My warranty ran out in June 2019.

 

This is really annoying and so far the only way to resolve it is to restart the phone. This is not a viable option as I have missed calls and can't call out in an emergency as I've just tried to do.

Reply
Options

2 Posts

10-14-2019

AU

1 Signins

19 Page Views

  • Posts: 2
  • Registered: ‎10-14-2019
  • Location: AU
  • Views: 19
  • Message 68 of 75

Re: MOTO G6 NO SERVICE

2019-10-14, 23:21 PM
This has not solved the problem. I auto-updated to Android 9.0 and the problem still exists.
Reply
Options

1 Posts

11-16-2019

GT

2 Signins

22 Page Views

  • Posts: 1
  • Registered: ‎11-16-2019
  • Location: GT
  • Views: 22
  • Message 69 of 75

Re: MOTO G6 NO SERVICE

2019-11-16, 15:00 PM

Hey there i got my motog6play it was working fine then it stop picking up signal.

It reconise the chip on slot 1 and 2 but it just wont pick up signal.

i tried to select network manualy but it say that Airplayn mode is on how ever this is off.

i factorie reset it.

re boot it.

but it still give the same error.

Can you please assist?

 

Reply
Options

1 Posts

12-10-2018

US

6 Signins

9 Page Views

  • Posts: 1
  • Registered: ‎12-10-2018
  • Location: US
  • Views: 9
  • Message 70 of 75

Re:MOTO G6 NO SERVICE

2020-05-23, 15:24 PM

This is not fixed. 

 

What update do we need to fix it? 

 

Same experience as other. I had the phone for 2 weeks and then suddenly it stopped. I love the Moto G series and I have always recommended it but this has been a bad experience. 

 

Please help. 

 

thanks, 

 

Jesse

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete