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03-23-2020

FR

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MOTO G6 will not access a number of major websites via WIFI - but will access all sites if I use a VPN! My other 4 devices, no problem!

2020-03-23, 9:10 AM

Advice appreciated please. 

 

Based in France

 

I have 5 devices - Moto G6, Ipad, Lenovo tablet, Old Moto G phone, and Windows.

 

All access all  websites via wifi  except the G6! The G6 refuses to connect to a significant number of sites.

 

In particular the sites I access  regularly - e.g. all Amazon sites, The UK Times, the UK Telegraph, XE.com  (is this a clue - regular sites don't connect?)

 

It will send and receive emails. It will do a Google Search.

 

I have the same problem if I use 4G broadband, having switched off wifi.

 

But to visit all the Web, and my regular sites, I have to switch on a VPN!

 

The other 4 devices, including an old MotoG give no problem with the same wifi - only the Moto G6!

 

Yes, I can get round the problem, via the VPN, but if I had no VPN I would be stuck.

 

I have, of course contacted my service provider - phone and wifi - but they say that if all is OK on 4 of your 5 devices, it has to be a Moto G6 issue - and they must surely be correct?

 

I look forward to your advice please

D

 

 

 

 

 

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1807 Posts

04-04-2018

IN

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Re:MOTO G6 will not access a number of major websites via WIFI - but will access all sites if I use a VPN! My other 4 devices, no problem!

2020-03-25, 12:22 PM

Hi sunshinevati,

 

Sorry to know about this and thanks for posting! I would suggest you please try using it in Safe Mode and see how it goes. May I know which browser are you using and when did it start? Did you manually set the IP address? Kindly let me know for further assistance.

 

Regards,

Suman



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1 Posts

05-22-2019

GB

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Re:MOTO G6 will not access a number of major websites via WIFI - but will access all sites if I use a VPN! My other 4 devices, no problem!

2020-04-09, 15:43 PM
Sorry for delayed reply Suman. Tried Safe, tried everything, Neither Chrome or Firefox worked. I had multiple communications with Motorola direct, and it was agreed they could not solve the problem. Bizarre, but not so serious since using a VPN gives no problems, so I get by, but if I had no VPN then I would be stuck. Thanks - D

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