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06-28-2020

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Microphone problem

2020-06-28, 0:46 AM

Hello,

I have a Moto G6 plus, the microphone is not working in calls or voice messages, but it works recording videos in the camera app.

What can I do to repair it?... Since it is not a hardware problem.

 

Thank you in advance.

 

Best regards,

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1824 Posts

04-04-2018

IN

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Re:Microphone problem

2020-06-30, 9:58 AM

@ Nicosfjsjd wrote:
 

 

Hello,

I have a Moto G6 plus, the microphone is not working in calls or voice messages, but it works recording videos in the camera app.

What can I do to repair it?... Since it is not a hardware problem.

 

Thank you in advance.

 

Best regards,

 

Hi,

 

Sorry to know about this and thanks for posting! Have you tried restarting the device and check? If not can you restart the device and check?

 

Also, please test your device in Safe Mode and try. Let me know how it goes.

 

Regards,

Suman



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2 Posts

06-28-2020

US

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  • Posts: 2
  • Registered: ‎06-28-2020
  • Location: US
  • Views: 15
  • Message 3 of 6

Re:Microphone problem

2020-06-30, 12:31 PM

Hi,

 

I've restarted and restablished the phone to the original config already and the mic still doesn't work.

It keeps working only with the camera App, but not with the calls or voice messages.

 

Tried on safe mode and the problem still there.

 

Regards.

 

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1824 Posts

04-04-2018

IN

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Re:Microphone problem

2020-07-01, 8:10 AM

@ Nicosfjsjd wrote:
 

 

Hi,

 

I've restarted and restablished the phone to the original config already and the mic still doesn't work.

It keeps working only with the camera App, but not with the calls or voice messages.

 

Tried on safe mode and the problem still there.

 

Regards.

 

 

Thanks for trying! Please take the hardware test-- go to the app drawer > Moto/Device Help > Hardware test > Microphone > Test.

 

Let me know the test result.

 

Regards,

Suman



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2 Posts

06-28-2020

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  • Message 5 of 6

Re:Microphone problem

2020-07-01, 13:33 PM

Precisely the result of that test brought me to this forum.

The recording of the test is not heard.

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1824 Posts

04-04-2018

IN

303 Signins

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  • Posts: 1824
  • Registered: ‎04-04-2018
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  • Message 6 of 6

Re:Microphone problem

2020-07-02, 7:58 AM

@ Nicosfjsjd wrote:
 

 

Precisely the result of that test brought me to this forum.

The recording of the test is not heard.

 

Unfortunately the device needs to be repaired. If the hardware test failed, it is most likely that there is an issue with the hardware.

 

My best advice in this situation is that you contact our repair center for further assistance.

 

Regards,

Suman



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