Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

17 Posts

08-06-2018

South Africa

17 Signins

84 Page Views

  • Posts: 17
  • Registered: ‎08-06-2018
  • Location: South Africa
  • Views: 84
  • Message 111 of 200

Re: Moto G6 Battery issue

2018-09-16, 4:55 AM

This battery issue has been raised so many times but lenovo have chosen to ignore it, the level of service and updates to fix issues is shocking compared to Motorola, sad actually.

 

So don't hold your breath, they will probably ask you to do the same thing they asked all of us, which doesn't address the issue. A software fix is needed plain and simple but it will probably never come from lenovo.

Reply
Options

62 Posts

06-15-2018

India

72 Signins

547 Page Views

  • Posts: 62
  • Registered: ‎06-15-2018
  • Location: India
  • Views: 547
  • Message 112 of 200

Re: Moto G6 Battery issue

2018-09-16, 6:07 AM

CAPS:- 

 

never go to any service centres .. they just ruin your phone....

 

Now my Back glass is coming off... The back glass has more slant. (Other customer to said that my device is slanted back) but lenovo engineers were blind...

 

They did some software update as the said..

 

WHAT!!? 

I HAD LATEST JULT PATCH..

 

They gave me a downgrade...

 

Performance is weakened.. lags have occurred..

And I can't install PUBG or heavy apps ..

 

So .. no replacement wow...

 

I can't hold my device steady.. they increase the back slant...

 

So now, within 1 month if problem increases.. trust me... I will burn the phone in their service centre...

I WILL!! 

Waste of 16000 ..

 

Oh wow buyback value of 6000 ... You in sleep?? 

J7 NXT worth 12000 has buyback of 7500 ....

Where did you recruited the people from.

 

20% drain overnight is normal!! WOW .. 

Who agrees me?? 

 

Like I never learnt what battery is ..

 

Those people say when I asked what if my device gets more worse...

 

"LOL , u r in authorised service centre, don't talk like any local ship..."

Show this thread to them..

 

My Motorola A1200 works fine even now...

 

...

 

 

 

For other ppl, working hours of Agent_Swaraj are Monday to Friday only -_-

Reply
Options

5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 113 of 200

Re: Moto G6 Battery issue

2018-09-17, 14:08 PM

 wrote:

i have a new moto g6. the battery is discharging very fast. something 10164 is there which is eating my battery with Android symbol. what should i do?


Hi saswatt,

 

Thank you for reporting, it looks like those '10164' processes usually refer to apps that were removed recently and still show up on your battery/data cycle. Have you uninstalled an app recently?

 

Let us try wipe cache partition on your device, as this should help you remove any cache/data stored on your device. You can also test your device in the safe mode for 24 hours and observe if that helps?

 

Meanwhile, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

1 Posts

10-12-2018

India

2 Signins

21 Page Views

  • Posts: 1
  • Registered: ‎10-12-2018
  • Location: India
  • Views: 21
  • Message 114 of 200

Re: Moto G6 Battery issue

2018-10-12, 16:41 PM

Hi 

 

I have recently bought Moto g6 and am facing issues with battery backup . Could you please suggest a tirn around for the issue

Reply
Options

4 Posts

08-07-2015

United States

1 Signins

5 Page Views

  • Posts: 4
  • Registered: ‎08-07-2015
  • Location: United States
  • Views: 5
  • Message 115 of 200

Re: Moto G6 battery -_-

2018-10-20, 6:34 AM

Is your problem solved?? I'm also having the same problem. Just normal usage and it's taking 10% every 30 minutes.

Reply
Options

4 Posts

08-07-2015

United States

1 Signins

5 Page Views

  • Posts: 4
  • Registered: ‎08-07-2015
  • Location: United States
  • Views: 5
  • Message 116 of 200

Re: Moto G6 battery -_-

2018-10-20, 6:35 AM
Is it solved now? I'm also facing the same problem. Just normal usage and it's taking 10% for 30 minutes. Planning to return it!!
Reply
Options

1 Posts

10-21-2018

India

2 Signins

25 Page Views

  • Posts: 1
  • Registered: ‎10-21-2018
  • Location: India
  • Views: 25
  • Message 117 of 200

Re: Moto G6 Battery issue

2018-10-21, 5:04 AM

There is an issue with the battery in my phone. While I was charging it kept on decreasing. When I switched my phone off then on it decreased from 84% to 37% . Then suddenly it showed 76% when plugged it to charger. I rebooted it as you said above and charged it overnight. In the morning it showed 72% and when I plugged out the charger it showed 89%.

Reply
Options

5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 118 of 200

Re: Moto G6 Battery issue

2018-10-24, 10:42 AM

Hi N_YASHWANTHmaddogzz,

 

A lot of factors come into play when it comes to the battery performance of the phone. Here are the tips and tricks to improve the battery life performance: https://support.motorola.com/uk/en/products/cell-phones/moto-g-family/moto-g6/documents/MS129056

 

Please follow and observe for few weeks and let us know how it goes?

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 119 of 200

Re: Moto G6 Battery issue

2018-10-24, 10:47 AM

 wrote:

There is an issue with the battery in my phone. While I was charging it kept on decreasing. When I switched my phone off then on it decreased from 84% to 37% . Then suddenly it showed 76% when plugged it to charger. I rebooted it as you said above and charged it overnight. In the morning it showed 72% and when I plugged out the charger it showed 89%.


Hi Devendradeo,

 

This is odd, would request you to perform battery calibration and observe for few weeks. You can do a Battery Calibration on your device, to do so please hold the power button until device reboots. Upon reboot plug into the charger. Allow the phone to charge to 100% and leave on the charger for at least an additional hour. Let us know how it goes?

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

1 Posts

10-31-2018

India

1 Signins

22 Page Views

  • Posts: 1
  • Registered: ‎10-31-2018
  • Location: India
  • Views: 22
  • Message 120 of 200

Re: Moto G6 Battery issue

2018-10-31, 14:56 PM

My brand new, one week old G6 gets switched off of its own. This happened first when I activated the phone by inserting the sim. After that it got switched off three times in last 6 days. And it doesn't restart automatically. I had to switch it on 

Can you please advice ?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms