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2 Posts

08-28-2018

India

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Moto G6 Battery issue

2018-08-28, 9:39 AM

Hello,

 

My motorolo Moto G6 battery is getting drain very fast and i have updated the IMEI number also, kindly have look and suggest me how to fix the issue.

 

Regards,

Akhil

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28352 Posts

02-02-2016

United States of America

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Re: Motorola MOTO G6 Battery drain

2018-08-28, 12:19 PM

 wrote:

Hello,

 

My motorolo Moto G6 battery is getting drain very fast and i have updated the IMEI number also, kindly have look and suggest me how to fix the issue.

 

Regards,

Akhil


Moved to G6 forum. 

 

What troubleshooting have you tried? Safemode? Reboot? Airplane mode? 


* Search box is your friend * I don't respond to PM if question belongs in forum
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62 Posts

06-15-2018

India

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Re: Motorola MOTO G6 Battery drain

2018-08-28, 17:02 PM

Actually none works :-) ....

 

Last Moto device probably... Been using Moto since Motorola A1200..

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28352 Posts

02-02-2016

United States of America

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Re: Motorola MOTO G6 Battery drain

2018-08-28, 17:24 PM

 wrote:

Actually none works :-) ....

 

Last Moto device probably... Been using Moto since Motorola A1200..


If your device is draining rapidly in airplane mode, then either an app or problem with the device. If you did a factory data reset and tested BEFORE installing or restoring ANY apps, and problem persists in airplane mode, then service/repair/replace is next step.

 

If you have had phones for this long, you should be familiar with these troubleshooting steps - so let us know how a reset and staying in airplane mode works out - no apps and no network to drain battery. If it works fine, try connecting to cell network. If that works, try adding apps one at a time. 

 

---- i see now, you are posting multiple places looking for answers. You lost 16% overnight - so that means either your network quality or some application. That indicates to me there is no problem with the phone itself. 

 

I am sorry you want to blame the phone. But lets go back to where all your posts are answer questions there:

 

https://forums.lenovo.com/t5/Moto-G6-Moto-G6-Plus-Moto-G6/Moto-G6-Battery-issue/m-p/4181595#M3414

 

You say you don't want to reset so it doesn't appear you did that step or tested in airplane mode. Your power usage graph actually looks good. 

 

https://forums.lenovo.com/t5/Moto-G6-Moto-G6-Plus-Moto-G6/Moto-G6-Battery-issue/m-p/4181595#M3414

 

 


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28352 Posts

02-02-2016

United States of America

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  • Message 5 of 11

Re: Motorola MOTO G6 Battery drain

2018-08-28, 17:26 PM

 wrote:

Actually none works :-) ....

 

Last Moto device probably... Been using Moto since Motorola A1200..


Please don't hijack other users threads if you have nothing helpful to add. 


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62 Posts

06-15-2018

India

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Re: Motorola MOTO G6 Battery drain

2018-08-28, 17:28 PM

Please reply in heavy threads where many people are discussing about the same issue.. but no employee replies there ..

Else why would I say that here too ?

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3 Posts

12-14-2018

Brazil

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Re: Motorola MOTO G6 Battery drain

2018-12-14, 6:04 AM

Hi. I would like to ask motorola to suggest me. I won the smartphone yesterday and i think the battery is draining very fast, even after all the tips to save battery. I dont know if my moto g 6 plus has a battery problem or not. it shows that google chrome is consuming too much. Sometimes 1% in 3/4 minutes using.

so, is that right or do i have some problem?

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5996 Posts

12-04-2017

India

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  • Message 8 of 11

Re: Motorola MOTO G6 Battery drain

2018-12-14, 13:55 PM

 wrote:

Hi. I would like to ask motorola to suggest me. I won the smartphone yesterday and i think the battery is draining very fast, even after all the tips to save battery. I dont know if my moto g 6 plus has a battery problem or not. it shows that google chrome is consuming too much. Sometimes 1% in 3/4 minutes using.

so, is that right or do i have some problem?


Hi gust1910,

 

Congratulations on your new Smartphone. Sorry to hear about the Battery trouble you are facing. Just to narrow down, what is the average time it takes to drain the Battery on your device? Talking about Chrome app which is consuming more Battery in the background— try to perform clear data/cache on the app >> make sure the app is updated to the latest version on the play store >> and observe for few days. 

 

You can also have your device tested in Safe Mode and observe it for about 24 hours to see the progress.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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3 Posts

12-14-2018

Brazil

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Re: Motorola MOTO G6 Battery drain

2018-12-14, 16:49 PM

Hi, Agent

-From 100% to 95% in  29 minutes display turned on

Activities: WhatsApp and Google Chrome ( Facebook page).

-Automatic brigthness, without automatic Sync.

 

*Sometimes, without using the smartphon It 

 

 

Even after the tips, the draining remains

 

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28352 Posts

02-02-2016

United States of America

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  • Message 10 of 11

Moto G6 Battery issue

2018-12-14, 17:05 PM

 wrote:

Hi, Agent

-From 100% to 95% in  29 minutes display turned on

Activities: WhatsApp and Google Chrome ( Facebook page).

-Automatic brigthness, without automatic Sync.

 

*Sometimes, without using the smartphon It 

 

 

Even after the tips, the draining remains

 


if your display was on for the entire 30 minutes and you lost 5%, the math gives you 10 hours of screen time. That is awesome. 


* Search box is your friend * I don't respond to PM if question belongs in forum
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