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09-22-2018

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Moto G6: Bluetooth disconnects and reconnects frequently

2018-09-22, 14:59 PM

My Moto G6 started displaying the following: Could not pair. Please make sure 70:91:8F:01:13:3C is in pairing mode and try again. 

 

I can't remove the 70:91:8F:01:13:3C listed under the available device area.

 

I don't recognize this device and this is not a device I wish to pair with. The device attempts to connect when at home and away from home.  I believe this is sporatically interrupting my Plantronics PLT M70 bluetooth headset connection.  I have restarted and cleared the cache in my Bluetooth and Bluetooth MIDI Service apps. 

 

My bluetooth functions worked great until 2 days ago.

 

Please advise. Thanks 

 

 

 

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Re: Moto G6: Bluetooth disconnects and reconnects frequently

2018-09-25, 18:40 PM

Hi mdfloyd,

 

This seems odd. Try resetting your network. Go to Settings > System > Reset > Network settings reset. Let me know if this helps.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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2 Posts

09-22-2018

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Re: Moto G6: Bluetooth disconnects and reconnects frequently

2018-09-25, 21:00 PM

Thanks JM.  The solution did not work.  Also, after the network reseting, I can't connect to my WiFi.

 

I have restarted and powered off the G6 after the network reseting and the problems still exist.

 

See attached pdf screen capture photos showing the issues.  There are 6 pdf pages.

 

Please advise.

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4 Posts

10-25-2018

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Re: Moto G6: Bluetooth disconnects and reconnects frequently

2018-10-25, 9:09 AM

I see the same behaviour. Most irritating to me is the constant flashing of the "Could not pair" message (see below) across the screen

 

The device (70:91:8f:04:ef:78) is listed under Available devices (not Paired devices). I do not know what it is, and I do not want to pair with it.

 

Jan

 

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12-04-2017

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Re: Moto G6: Bluetooth disconnects and reconnects frequently

2018-10-25, 11:05 AM

 wrote:

I see the same behaviour. Most irritating to me is the constant flashing of the "Could not pair" message (see below) across the screen

 

The device (70:91:8f:04:ef:78) is listed under Available devices (not Paired devices). I do not know what it is, and I do not want to pair with it.

 

Jan

 


Hi JanEri,

 

This is odd, does this happens all the time across all the location you have tried? May I know what are you trying to pair? 

 

Thanks,

Swaraj

Moto Support

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4 Posts

10-25-2018

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  • Message 6 of 22

Re: Moto G6: Bluetooth disconnects and reconnects frequently

2018-10-25, 11:37 AM

Hi Agent_Swaraj,

 

I am not trying to pair anything. But whenever I try to do anything at the phone I am interrupted by this message. This has happened a few times before, maybe with another device.

 

I expect it will stop when I move away from my current location (assuming 70:91:8f:04:ef:78 is a real device in my vicinity). I will let you know.

 

Jan

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  • Message 7 of 22

Re: Moto G6: Bluetooth disconnects and reconnects frequently

2018-10-25, 16:22 PM

 wrote:

Hi Agent_Swaraj,

 

I am not trying to pair anything. But whenever I try to do anything at the phone I am interrupted by this message. This has happened a few times before, maybe with another device.

 

I expect it will stop when I move away from my current location (assuming 70:91:8f:04:ef:78 is a real device in my vicinity). I will let you know.

 

Jan


I do believe so, let's give a try and let us know if that stops looking to pair auto when you move to a different location? 

 

-Swaraj

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10-25-2018

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  • Message 8 of 22

Re: Moto G6: Bluetooth disconnects and reconnects frequently

2018-10-26, 7:00 AM

It's now been 24 hours. The phone is still trying to connect to 70:91:8f:04:ef:78 and it has done so all the time while I have been at work, driving my car and being at home.

 

I have no idea which device 70:91:8f:04:ef:78 is, but when I search with other tools/devices there is no device with that address around.

 

As this has happened a few times before, I know that the problem will eventually stop, but it's quite annoying while it lasts.

 

Jan

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  • Message 9 of 22

Re: Moto G6: Bluetooth disconnects and reconnects frequently

2018-10-26, 9:44 AM

 wrote:

It's now been 24 hours. The phone is still trying to connect to 70:91:8f:04:ef:78 and it has done so all the time while I have been at work, driving my car and being at home.

 

I have no idea which device 70:91:8f:04:ef:78 is, but when I search with other tools/devices there is no device with that address around.

 

As this has happened a few times before, I know that the problem will eventually stop, but it's quite annoying while it lasts.

 

Jan


Hi  JanEri,

 

Thank for your testing, appreciate your efforts— can we also quickly test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. Let us know if that helps. If not the next option would be performing a 'Network Reset' > settings > three dots. Hope this helps.

 

Regards,

Swaraj

Moto Support

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4 Posts

10-25-2018

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  • Message 10 of 22

Re: Moto G6: Bluetooth disconnects and reconnects frequently

2018-10-26, 11:49 AM

The problem disappeared in Safe Mode. But it seems to be gone also when I left Safe Mode.

 

Maybe the problem can be fixed by "visiting" safe mode ...

 

Jan

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