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09-03-2019

CA

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Moto G6 Connected to WIFI, but No internet

2019-09-04, 15:57 PM

Hi,

My Moto G6 worked fine until the Pie 9 upgrade. Now when I turn on my phone the WIFI says is it connected but no internet. I have tried reseting things but no luck. The only way to get internet is to delete my password and input it again. I can then connect to the internet with WiFi. The problem is that once I turn off the phone and turn it on again the WIFI will connect but no internet again. Is there a solution for this or can we all switch back to version 8 and forget all the problems that version 9 is giving us?

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1213 Posts

03-11-2019

US

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Re: Moto G6 Connected to WIFI, but No internet

2019-09-11, 16:34 PM

Hi Mikey44,

 

Thanks for posting. There is no way to downgrade the phone's software to Android 8 after the installation is complete. Try resetting the network settings of the phone and check if that helps.

 

To reset network settings:

Go to Settings > System > Advanced > Reset options > Reset Wi-Fi, Mobile & Bluetooth. 

 

Best regards,
Zeke
Motorola Support


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2 Posts

09-03-2019

CA

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Re: Moto G6 Connected to WIFI, but No internet

2019-09-11, 22:31 PM
Hi,
thanks for the suggestion. I had to turn off the power to my computer , router etc and after 5 minutes turn everything back on. I then re- entered all the passwords for the computer, router and wifi etc. I also reset my phone settings as mention above. Now when I turn on my phone the wifi now connects after a 2 sec delay. Hopefully it will stay working. Now, If only someone could fix the silly HELLO MOTO on turn on that would be great.
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1213 Posts

03-11-2019

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Re: Moto G6 Connected to WIFI, but No internet

2019-09-12, 15:21 PM

Hi Mikey44,

 

Let me know if you are not able to connect to the internet even if you are connected to Wi-Fi. For the "Hello Moto", have you tried turning off the power on sounds. It is located in Settings > Sound > Power On Sounds. Let me know if it works. 

 

Best regards,
Zeke
Motorola Support

 

 


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2 Posts

03-02-2020

US

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  • Message 5 of 13

Re:Moto G6 Connected to WIFI, but No internet

2020-03-02, 9:04 AM

I have tried to reset everything but my mobile phone settings my routers but its not working, I have Android 8.0.0. I used to be a motorola lover but due to this issue I started hating this brand. :( 

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2 Posts

03-02-2020

US

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Re:Moto G6 Connected to WIFI, but No internet

2020-03-02, 9:04 AM

I did reset everything but its not working by any means

 

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1514 Posts

04-04-2018

IN

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Re:Moto G6 Connected to WIFI, but No internet

2020-03-03, 7:04 AM

Hi Hunain,

 

Sorry to know about this and thanks for posting! Can you check with another Wi-Fi connection and see if it's the same? When did this start? Kindly let me know for further assistance. 

 

Regards,

Suman



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1 Posts

04-18-2020

GB

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  • Message 8 of 13

Re:Moto G6 Connected to WIFI, but No internet

2020-04-18, 6:42 AM
Same problem as others here. Had Motorola g6. No problems up until now and it keeps dropping internet. Have tried modem off and on, reset phone networks, still same problem. Was going to change phone in 6 months, but unlikely will update to another Motorola now as this is a critical fault.
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1514 Posts

04-04-2018

IN

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Re:Moto G6 Connected to WIFI, but No internet

2020-04-21, 4:37 AM

@ arran01 wrote:
 

Same problem as others here. Had Motorola g6. No problems up until now and it keeps dropping internet. Have tried modem off and on, reset phone networks, still same problem. Was going to change phone in 6 months, but unlikely will update to another Motorola now as this is a critical fault.

 

Hi,

 

Sorry to know about this! I would suggest you check with another Wi-Fi connection and see if internet works fine.

 

Also, reset your Router settings and check. Let me know how it goes.

 

Regards,

Suman



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1 Posts

04-19-2020

US

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  • Message 10 of 13

Re:Moto G6 Connected to WIFI, but No internet

2020-04-22, 12:08 PM
I tried all the suggestions but I still have the same problem. My phone is able to connect to the network, but not the wifi extender's network. All my other devices are able to connect to the extender's network. Frustrated!!!
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