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02-10-2017

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Moto G6 Play Android 9 Update - Reteu channel -WHEN??!

2020-02-28, 11:01 AM

My G6 Play is still on Andorid 8 September patch security.

 

Will it ever get android 9?

 

I know that Motorola is sluggish to update their phones but this is too much.

 

I´m on Reteu channel bought in Spain.

 

Let me know which version do you have.

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70 Posts

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  • Message 2 of 14

Moto G6 Play Android 9 Update - Reteu channel -WHEN??!

2020-03-02, 20:35 PM
Anyone?????
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1588 Posts

04-04-2018

IN

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Re:Moto G6 Play Android 9 Update - Reteu channel -WHEN??!

2020-03-03, 6:50 AM

Hi HenriqueM,

 

Thanks for posting and letting us know. You can update the Android 9 through LMSA. Rescue option should not be necessary, and it will reset the device. So just in case, I would suggest you take a back up of your contacts and data before updating.

 

Regards,

Suman



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70 Posts

02-10-2017

PT

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  • Message 4 of 14

Re:Moto G6 Play Android 9 Update - Reteu channel -WHEN??!

2020-04-21, 16:13 PM
Thank you for your reply. Where can I download? Why didn´t the phone update over OTA ? Thanks
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1588 Posts

04-04-2018

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Re:Moto G6 Play Android 9 Update - Reteu channel -WHEN??!

2020-04-22, 9:46 AM

@ HenriqueM wrote:
 

Thank you for your reply. Where can I download?Why didn´t the phone update over OTA ? Thanks

 

Hello,

 

I have highlighted the LMSA in my previous post with the link on it. You can check the video and follow the steps.

 

There are many reasons why the device wasn't update via OTA, for eg, the OTA update is not yet released in some regions or device models, insufficient storage or if you are using a VPN of the region that did not receive the OTA etc.

 

For now, try updating your device with the LMSA and let me know.

 

Regards,

Suman

 

 



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70 Posts

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  • Message 6 of 14

Re:Moto G6 Play Android 9 Update - Reteu channel -WHEN??!

2020-04-28, 9:12 AM

i´ve tried the LMSA but it didn´t update. Still remains on Android Oreo.

 

Why do you release the update to Brasil and not for Europe?

 

looks like you don´t care about after sales support.

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1588 Posts

04-04-2018

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  • Message 7 of 14

Re:Moto G6 Play Android 9 Update - Reteu channel -WHEN??!

2020-04-29, 4:18 AM

@ HenriqueM wrote:
 

 

i´ve tried the LMSA but it didn´t update. Still remains on Android Oreo.

 

Why do you release the update to Brasil and not for Europe?

 

looks like you don´t care about after sales support.

 

Thanks for trying! Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

If you need a reference in updating your profile, please click this link - https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Suman



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70 Posts

02-10-2017

PT

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  • Posts: 70
  • Registered: ‎02-10-2017
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  • Message 8 of 14

Re:Moto G6 Play Android 9 Update - Reteu channel -WHEN??!

2020-05-05, 14:10 PM

Done. The phone is registered and activated with the IMEI number too. Not sure if privacy is on or not. But with IMEI should be enough to start an investigation and identify the problem right? The phone was bought in spain. So Reteu channel.it never arrived any update. Wouldn´t be easy enough to release the update via OTA to RETEU channel?Thanks

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1588 Posts

04-04-2018

IN

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  • Message 9 of 14

Re:Moto G6 Play Android 9 Update - Reteu channel -WHEN??!

2020-05-07, 9:08 AM

@ HenriqueM wrote:
 

 

Done. The phone is registered and activated with the IMEI number too. Not sure if privacy is on or not. But with IMEI should be enough to start an investigation and identify the problem right? The phone was bought in spain. So Reteu channel.it never arrived any update. Wouldn´t be easy enough to release the update via OTA to RETEU channel?Thanks

 

Thanks for sharing the details. We see that your device is eligible for updates and you should be getting it-- can you check your System updates again if see if their are any pending updates?

 

Also, try this step-- remove your SIM card, enable Wi-Fi and check your system update.

 

Let me know how it goes.

 

Regards,

Suman



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70 Posts

02-10-2017

PT

90 Signins

407 Page Views

  • Posts: 70
  • Registered: ‎02-10-2017
  • Location: PT
  • Views: 407
  • Message 10 of 14

Re:Moto G6 Play Android 9 Update - Reteu channel -WHEN??!

2020-05-11, 11:55 AM
Tried. Nothing. I think the problem is simple. The update was never released on RETEU channel. Simple as that. Question is, does Lenovo did that on purpose or was it unintentional?
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