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5 Posts

01-16-2020

United Kingdom of Great Britain and Northern Ireland

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  • Registered: ‎01-16-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 131 of 136

Re:Moto G6 Play - Speaker volume suddenly very low

2021-07-06, 8:34 AM

Many thanks for your continued support over this.

As per your suggestion, I located "Dolby Audio" (no Audio Effects or Moto audio) and cleared the cache but sorry to say this made no difference.

I even force stopped the Dolby audio app but, again, no change.

All ring tones are barely audible as well as streamed music.

Voice calls seem OK but when compared with my wife's phone, hers is much louder.

I now wonder if the speaker IS at fault here after all?

In your opinion is replacing the speaker cost effective as it is not exacltly a new model?  

Again, thanks for your support,

TonyT

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571 Posts

03-23-2020

United States of America

67 Signins

3460 Page Views

  • Posts: 571
  • Registered: ‎03-23-2020
  • Location: United States of America
  • Views: 3460
  • Message 132 of 136

Re:Moto G6 Play - Speaker volume suddenly very low

2021-07-06, 19:07 PM

@ t-squared wrote:

Many thanks for your continued support over this.

As per your suggestion, I located "Dolby Audio" (no Audio Effects or Moto audio) and cleared the cache but sorry to say this made no difference.

I even force stopped the Dolby audio app but, again, no change.

All ring tones are barely audible as well as streamed music.

Voice calls seem OK but when compared with my wife' phone, hers is much louder.

I now wonder if the speaker IS at fault here after all?

In your opinion is replacing the speaker cost effective as it is not exacltly a new model?  

Again, thanks for your support,

TonyT

 

Hi,

 

Thank you very much for confirming. Tell you that according to the process carried out, the problem may have to do with the mechanical part, it is best to verify it at a technical service center. Please contact tech support to be referred to a nearby technical service.  Indicate them the processes that you have previously carried out.

 

Best regards,

Charles,

Motorola- Lenovo Support.

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5 Posts

01-16-2020

United Kingdom of Great Britain and Northern Ireland

5 Signins

31 Page Views

  • Posts: 5
  • Registered: ‎01-16-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 31
  • Message 133 of 136

Re:Moto G6 Play - Speaker volume suddenly very low

2021-07-07, 8:01 AM

Hi,

Once again, many thanks for all the support here.

I can now say that the problem has been rectified.

I took the G6 to a local whizz-kid phone repairer who stripped it down and "serviced" it.

All for £20 ($27).... money well spent as the media sound output is back to normal.

Didn't get a chance to ask what the problem was, but I must get back to the guy and ask what he found??

Thanks all.  This is a very informative forum.

TonyT

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2751 Posts

02-13-2020

United States of America

364 Signins

20028 Page Views

  • Posts: 2751
  • Registered: ‎02-13-2020
  • Location: United States of America
  • Views: 20028
  • Message 134 of 136

Re:Moto G6 Play - Speaker volume suddenly very low

2021-07-07, 21:36 PM

@ t-squared wrote:

Hi,

Once again, many thanks for all the support here.

I can now say that the problem has been rectified.

I took the G6 to a local whizz-kid phone repairer who stripped it down and "serviced" it.

All for £20 ($27).... money well spent as the media sound output is back to normal.

Didn' get a chance to ask what the problem was, but I must get back to the guy and ask what he found??

Thanks all.  This is a very informative forum.

TonyT

Hi Tony,

 

We are glad to hear that the problem was corrected. Please get in touch with the service center where the unit was repaired to get more details about the issue. Let us know if there is anything else we can help you with!

 

Regards

Richard

Motorola Support



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1 Posts

07-22-2021

United States of America

3 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎07-22-2021
  • Location: United States of America
  • Views: 5
  • Message 135 of 136

Re:Moto G6 Play - Speaker volume suddenly very low

2021-07-22, 8:03 AM

We all bought cheap phones that worked well for about a couple of years. My battery is shot because I didn't unplug my phone after it was fully charged and continuously kept streaming videos. Now I have about 30 mins of screen time from 100% to around 50-60 before it shuts down. My speaker does the same thing. I believe the problem everybody seems to be having is called "planned obsolescence". No offense to the mods, I'm just going to buy another cheap phone.

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571 Posts

03-23-2020

United States of America

67 Signins

3460 Page Views

  • Posts: 571
  • Registered: ‎03-23-2020
  • Location: United States of America
  • Views: 3460
  • Message 136 of 136

Re:Moto G6 Play - Speaker volume suddenly very low

2021-07-27, 19:16 PM

@ FOff wrote:

We all bought cheap phones that worked well for about a couple of years. My battery is shot because I didn't unplug my phone after it was fully charged and continuously kept streaming videos. Now I have about 30 mins of screen time from 100% to around 50-60 before it shuts down. My speaker does the same thing. I believe the problem everybody seems to be having is called "planned obsolescence". No offense to the mods, I'm just going to buy another cheap phone.

 

Hi,

 

It will be a pleasure to assist you with the problems of battery and sound.

Could you tell us how long the entire battery charge lasts and more information about the sound. Is the sound low, poor quality or what is wrong abot that? Since when do you have these problems? We hope to know more details, please.

 

Best regards,
Charles,
Motorola tech support.

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