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2 Posts

09-29-2020

US

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Moto G6 Play Voice Cutting Out

2020-09-29, 16:34 PM

Help!  I can not make or receive calls.  Every time I call or someone else calls me, my phone will work for about 2 minutes and then it cuts out.  I can hear the person on the other end, but they can not hear me.  They call back and the process is repeated.  I am SO frustrated with these phones!

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1972 Posts

10-16-2018

GB

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Re:Moto G6 Play Voice Cutting Out

2020-09-29, 17:47 PM

Go into the Phone's Network settings and un-tick the Automatic Network selection and let it scan for Networks and when the list populates choose a WRONG one and let it fail. Then choose your Carrier and wait for it to re-connect and see if that cures it?

 

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2 Posts

09-29-2020

US

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  • Posts: 2
  • Registered: ‎09-29-2020
  • Location: US
  • Views: 5
  • Message 3 of 3

Re:Moto G6 Play Voice Cutting Out

2020-09-29, 19:37 PM
Thanks for the response! I just switched it so I will give it a try. Do you think after I have switched back to my carrier (tmobile), I should go back to Auto Connect or just leave it on my carrier? I assume this is for when I am roaming and it is trying to connect to any available carrier?
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