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5 Posts

06-17-2019

Brazil

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Moto G6 Play haven't got Android Pie but others have

2019-06-17, 15:04 PM

I have two Moto G6 Play models, a gold and an indigo blue. Problem is: I've got the Android Pie on the gold one around March give or take, while the other haven't got the update yet, not even the security patch. Check the printscreens below.

I know how updates work, and how they're sent in batches, which take some time to arrive in all phones. But three months is uncomprehensible, since the same model has got the update and the other haven't.

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469 Posts

07-13-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 2 of 8

Re: Moto G6 Play haven't got Android Pie but others have

2019-06-17, 16:04 PM
download Lenovo Moto Smart Assistant and see if there is an update for it.
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5996 Posts

12-04-2017

India

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Re: Moto G6 Play haven't got Android Pie but others have

2019-06-18, 13:15 PM

Hi cesartamaral,

 

Can you please update your profile with the IMEI number of your phone? We would like to take a look?


If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943


Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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5 Posts

06-17-2019

Brazil

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Re: Moto G6 Play haven't got Android Pie but others have

2019-06-18, 13:48 PM
Done. I've updated the profile info with the Indigo Blue serial number.
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5 Posts

06-17-2019

Brazil

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  • Message 5 of 8

Re: Moto G6 Play haven't got Android Pie but others have

2019-06-21, 3:40 AM

Any news? If you haven't seen the info, here it is:

 Serial: ZF5223X9JW

Phone carrier: Claro

Model: Moto G6 Play (this is the Indigo Blue, which hasn't got the update yet)

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469 Posts

07-13-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 6 of 8

Re: Moto G6 Play haven't got Android Pie but others have

2019-06-21, 10:02 AM
Watch out! i think you should remove your serial number.. Someone could use that against you..
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5 Posts

06-17-2019

Brazil

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Re: Moto G6 Play haven't got Android Pie but others have

2019-06-21, 12:35 PM

Thanks for the heads up, but how am I going to receive the support then?No one gives me a solid answer.

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1 Posts

06-28-2019

United States of America

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  • Message 8 of 8

Re: Moto G6 Play haven't got Android Pie but others have

2019-06-28, 2:47 AM
Did you ever get your android pie update? I also have an indigo g6 play and still have not recieved the update and I was told the update was coming to the United States in April. How do I get my phone to update?
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