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6 Posts

02-24-2019

Spain

2 Signins

57 Page Views

  • Posts: 6
  • Registered: ‎02-24-2019
  • Location: Spain
  • Views: 57
  • Message 1 of 2

Moto G6 Plus - Fingerprint and Settings doesn't work

2019-02-24, 11:20 AM

Hi,

 

My device suddenly stopped to work...

 

Scenario:

- I just tried to add a new fingerprint to my device

- Suddenly, "Settings" crashed and closed

Now:

- I can't use fingerprint to unblock/block my device

- I can't access to Settings (it doesn't open)

 

What I've done:

- Restart my device

- Start my device in troubleshooting mode

 

I still can't access to Settings and fingerprint doesn't work.

 

Can anyone help me?

 

Thank you

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332 Posts

02-11-2019

Philippines

105 Signins

5339 Page Views

  • Posts: 332
  • Registered: ‎02-11-2019
  • Location: Philippines
  • Views: 5339
  • Message 2 of 2

Re: Moto G6 Plus - Fingerprint and Settings doesn't work

2019-02-25, 17:32 PM

Hi, gusecheniqu!

 

Thanks for reaching out to us. I know how inconvenient this must be for you, we are here to help. Can you still access the phone? Have you tried booting the device in Safe Mode and check if you can access Settings from that mode? It will temporarily disable your third-party apps for us to isolate this.

 

To Enable Safe Mode:
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
3. Touch OK when Reboot to safe mode appears.
4. The phone will reboot and Safe Mode will appear in the bottom left corner.
5. If the issue does not remain in safe mode, this indicates a third party application installed from the Play Store is causing the problem.
6. Restart the device to get out of safe mode and uninstall any recently installed applications.

 

Let us know how it goes.

 

Regards,
May
Moto Support

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