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14 Posts

08-26-2018

Finland

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Moto G6 Plus audio quality

2018-08-26, 17:10 PM

Starting a new topic since the Moto G6 Play audio issues aren't exactly applicable here. Pretty similar though, but nowhere near as bad, it seems.

 

On the Moto G6 Plus the audio quality through the headphone jack is generally quite good, no issues with lack of volume. However, with a very low level signal (for example, quiet music) the sound will start distorting and will cut out below a certain threshold instead of fading out gracefully. It sounds either like some sort of noise suppression or like the sound bit depth is too low.

 

I tried the Audio Router fix as described the G6 Play thread, but that doesn't fix the distortion and makes the output way too loud.

 

Phone is completely vanilla (no root, mods) and up to date.

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5996 Posts

12-04-2017

India

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Re: Moto G6 Plus audio quality

2018-08-28, 13:16 PM

Hello TurbinoZ100000,

 

Thank you for reporting, could you help us with a sample of the song and the source of music on what you are listening too? Is that your headphone came along with the box?

 

Thanks,
Swaraj

Moto Support

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14 Posts

08-26-2018

Finland

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  • Posts: 14
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  • Message 3 of 6

Re: Moto G6 Plus audio quality

2018-08-28, 14:35 PM

For example this: https://www.youtube.com/watch?v=ZF7B5PbSSiE

 

The song starts with a reverberated violin that fades away into silence before repeating. At approximately 8-10 secs the release of the reverb will distort and cut out. This is not in the track itself and I can't hear it on other devices, just on the Moto G6 Plus, both through the linked Youtube track and on Google Play Music.

 

I didn't get headphones in the box. I'm using Campfire Vegas.

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5996 Posts

12-04-2017

India

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Re: Moto G6 Plus audio quality

2018-08-29, 14:44 PM

 wrote:

For example this: https://www.youtube.com/watch?v=ZF7B5PbSSiE

 

The song starts with a reverberated violin that fades away into silence before repeating. At approximately 8-10 secs the release of the reverb will distort and cut out. This is not in the track itself and I can't hear it on other devices, just on the Moto G6 Plus, both through the linked Youtube track and on Google Play Music.

 

I didn't get headphones in the box. I'm using Campfire Vegas.


Hi TurbinoZ100000,

 

Thank you for providing the sample, we will pass the feedback along. May I also know what all the other devices you can't hear with? 

 

Regards,

Swaraj

Moto support

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14 Posts

08-26-2018

Finland

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  • Posts: 14
  • Registered: ‎08-26-2018
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  • Message 5 of 6

Re: Moto G6 Plus audio quality

2018-08-29, 15:39 PM

I've also tested with a Sabaj DA2 connected to my desktop computer, the headphone jack of a Dell laptop and a Oneplus 3 phone.

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5211 Posts

02-11-2016

United States of America

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Re: Moto G6 Plus audio quality

2018-08-30, 14:32 PM

Thanks for all the feedback. I'm not sure if I'm even hearing it, I'll be honest if you hadn't pointed out exactly when to listen I don't think I would hear anything. I will pass the feedback along, but I can't say there will be any improvements. That being said if you feel there is a larger issue on your device with audio then I would recommend having repaired. 

 

-Tom



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