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5 Posts

03-07-2020

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Moto G6 Plus shutting down when i open a Youtube Video

2020-03-07, 18:48 PM

Always when i click to play a youtube video, my phone simply shut down. I've tried on Safe Mode, and the problem still occur..

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1483 Posts

04-04-2018

IN

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Re:Moto G6 Plus shutting down when i open a Youtube Video

2020-03-09, 4:29 AM

Hi Azbis,

 

Sorry to know about this and thanks for posting! Please perform Clear Cache-- go to Settings > Apps & notifications > App Info > select YouTube > Storage > Clear Cache. Also, check if YouTube is updated from Play Store. Let me know how it goes.

 

Regards,

Suman



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5 Posts

03-07-2020

BR

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Re:Moto G6 Plus shutting down when i open a Youtube Video

2020-03-10, 11:03 AM
Hi, I,ve already uninstalled and re installed the Youtube updates but the problem persists, and the problem occour with the Instagram too
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5 Posts

03-07-2020

BR

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Re:Moto G6 Plus shutting down when i open a Youtube Video

2020-03-10, 23:59 PM

The things are getting worse, now my phone does not turn on, until i plug the charger.. 

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1483 Posts

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Re:Moto G6 Plus shutting down when i open a Youtube Video

2020-03-12, 4:27 AM

Hi Azbis,

 

Thanks for trying! I would suggest you perform a Battery Calibration-- let me know how it goes.

 

Regards,

Suman



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5 Posts

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BR

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Re:Moto G6 Plus shutting down when i open a Youtube Video

2020-03-12, 10:25 AM
Last night i did the Battery Calibration, and still occur. Seems like the problem are on the audio system, because using the phone with muted sound, my phone doesn't shut down, when i play videos.
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1483 Posts

04-04-2018

IN

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Re:Moto G6 Plus shutting down when i open a Youtube Video

2020-03-13, 4:09 AM

Hi Azbis,

 

This is unusual, can you take the hardware test? Go to the app drawer > Hardware test > Speaker > test. Is the speaker working fine while using YouTube or any other media application? Kindly confirm and also let me know the hardware test result.

 

Regards,

Suman



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5 Posts

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BR

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Re:Moto G6 Plus shutting down when i open a Youtube Video

2020-03-13, 20:46 PM
I did the full hardware test, and all passed. And the speaker works fine when i play any video on Youtube or other media app, the sound and volume are good, but this problem happens.
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5 Posts

03-07-2020

BR

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Re:Moto G6 Plus shutting down when i open a Youtube Video

2020-03-13, 20:49 PM

This happens randomly, whatever instantly when the sound start or hours later after several videos 

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2024 Posts

02-11-2016

US

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  • Message 10 of 10

Re:Moto G6 Plus shutting down when i open a Youtube Video

2020-03-18, 13:51 PM

This appears that it might be a hardware failure. It's definitely not something I've seen or heard of before. I'm curious when you uninstalled the updates to YouTube did you try using YouTube without updating? Did it still occur on the old version? If so, then I would have to say it's likely hardware related and I would recommend having your device repaired.

 

-Tom



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