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6 Posts

11-28-2019

US

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  • Posts: 6
  • Registered: ‎11-28-2019
  • Location: US
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Moto G6 Text Message notification stops

2020-11-20, 14:05 PM

I use a generic text app I get off google play. Assign a tone to it (Beatles Mr. Postman). App would work great, until it does not do the ringtone anymore, although I still get text fine. After trying several things with no luck, I downloaded another text app from Google play and had my sound back again, until it doesn't play anymore either. Strange thing, is I can go back to the first app (still have it on phone) and it works again.............until it just stopped playing again. So the question is pretty simple, why do I lose the notification sound on different apps, after they work for a while?

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2049 Posts

10-16-2018

GB

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  • Posts: 2049
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  • Message 2 of 2

Re:Moto G6 Text Message notification stops

2020-11-20, 15:25 PM

There might be some old temp cache data preventing them working.

 

Try Phone settings > Apps and Info > Google Play services > Storage and clear Data and Cache and then restart the phone and use it as normal for a few mins so it can refresh. You may need to be connected to the Internet via Phone Data or WiFi.

 

HTH :)

 

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