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54 Posts

10-27-2019

US

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Moto G6: When trying to access Files app, it says "Files has stopped" or "Files keeps stopping"

2020-09-28, 22:45 PM

The subject line explains the problem, so I installed a separate File manager app from Google Store, which can access both internal and SD card storage with no problem, so I'm wondering what may have happened to the Files app that came with the phone. It simply won't work anymore. When I go to App info in Settings, "Disable" is greyed out, as is Permissions and Memory headers. I haven't tried clearing data because I don't know if it will delete all files, or what! I'm pretty new to the smartphone world. But I'm thinking Clear Data simply means clearing all data and files directly associated with the Files app itself, not all files on the phone. Is that correct?

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1972 Posts

10-16-2018

GB

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Re:Moto G6: When trying to access Files app, it says "Files has stopped" or "Files keeps stopping"

2020-09-29, 8:28 AM

Deleting the Data and Cache will not remove files. It just removes the temporary history links of what the file manger has been used on/for. It's safe to use the option/s.

 

I find the stock file managers too limited so like you I use a 3rd party one. My Fave is CX file Explorer,

 

https://play.google.com/store/apps/details?id=com.cxinventor.file.explorer&hl=en_GB

 

HTH :)

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54 Posts

10-27-2019

US

131 Signins

756 Page Views

  • Posts: 54
  • Registered: ‎10-27-2019
  • Location: US
  • Views: 756
  • Message 3 of 3

Re:Moto G6: When trying to access Files app, it says "Files has stopped" or "Files keeps stopping"

2020-09-29, 22:06 PM

Thanks! I'll take a look at CX file explorer.

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