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3 Posts

06-05-2019

Norway

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Re: Moto G6 after pie update: Bluetooth headset: outgoing voice sound is bad

2019-06-06, 17:10 PM

Great! Thank you

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1 Posts

06-26-2019

Poland

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  • Message 22 of 51

Re: Moto G6 after pie update: Bluetooth headset: outgoing voice sound is bad

2019-06-26, 17:08 PM

Any update in this topic ?

I can't use bluetooth since this bugged Pie update. This is my third Moto G* phone and probably the last one...

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3 Posts

07-23-2019

United States of America

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Re: Moto G6 after pie update: Bluetooth headset: outgoing voice sound is bad

2019-07-23, 0:40 AM

I have a Moto G6  XT1925-6 android 9.0 outgoing call volume very low since pie update on bluetooth speaker Anker.worked perfect before update.

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37 Posts

07-19-2017

United States of America

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  • Message 24 of 51

Re: Moto G6 after pie update: Bluetooth headset: outgoing voice sound is bad

2019-08-02, 23:09 PM

Wanted to report the same issue with my G6. I have tried with my TaoTronics Bluetooth car kit I love and have used all the time and is now unuseable for calls with this phone since the android 9 upgrade. I also tried with a Bose headset and same issue. I have rebooted the phone and even booted to recovery and cleared cache. Please fix this soon. Very frustrating and I'm having flashbacks to the Verizon enhanced lte audio issue with the G5 plus that took forever to fix.

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3 Posts

07-23-2019

United States of America

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  • Message 25 of 51

Re: Moto G6 after pie update: Bluetooth headset: outgoing voice sound is bad

2019-08-03, 16:46 PM

I also tried with my Plantronics bluetooth and my kenwood car stereo bluetooth same issue.

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1 Posts

08-04-2019

United Kingdom of Great Britain and Northern Ireland

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  • Message 26 of 51

Re: Moto G6 after pie update: Bluetooth headset: outgoing voice sound is bad

2019-08-04, 14:04 PM

Agent_Swaraj

 

In reply to your request :

 

 

 

  • What build are you on?
  • From when did you start noticing this issue?
  • What all headsets you have tried?
  • Are you able to resolve this by Rebooting your device?
  • How would you define the call quality?
  • Have you tested with a normal headset—if yes, does that works great?

1. Model moto g6 Build PPS29.55-24, Android 9

2. After Android 9 update, previous to that, everything worked perfect.

3. Plantronics Voyager (working good on other phones,had a Galaxy S6 before, worked perfect on this phone also before the update.

    Tried an old Samsung HM1200 no luck.

4. No

5. When using bluetooth the other person almost can't hear me,and on my phone and headset all volumes set at Max.

 

I use the phone in the car 80% of the time so I hope a fix is sooner rather than later.

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3 Posts

08-19-2018

Mexico

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  • Message 27 of 51

Re: Moto G6 after pie update: Bluetooth headset: outgoing voice sound is bad

2019-09-15, 17:29 PM

Any update on fixing this issue? It's very frustrating.

I dont know if other users have the same but I have noticed that the problem is with phone calls only. Other apps that use the microphone work fine (zoom, skype, etc).

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6 Posts

09-18-2019

United States of America

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  • Message 28 of 51

Re: Moto G6 after pie update: Bluetooth headset: outgoing voice sound is bad

2019-09-18, 14:47 PM
  • What build are you on?
    android 9

  • From when did you start noticing this issue?
    the day I updated
  • What all headsets you have tried?
    lg tone pro HBS 770, LG tone pro hbs 780, sony, black web and anker.
  • Are you able to resolve this by Rebooting your device?
    no, have also tried updating all apps. 

  • How would you define the call quality?
    perfect, with good service, and minus the mic, no issues on eaither end.

  • Have you tested with a normal headset—if yes, does that works great?
    yes, wired headsets, normal phone, and speaker phone all side by side, and with each the mic volume more than doubles when switched, on the phone with the same person, in the same call, side by side. 
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6 Posts

09-18-2019

United States of America

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  • Message 29 of 51

Re: Moto G6 after pie update: Bluetooth headset: outgoing voice sound is bad

2019-09-18, 15:00 PM

Also, I have tried this on three different moto g6 devices, on two different carriers, and several other headsets belonging to the respective phone owners, all with the same results. It is not an on again off again problem, it is an always on problem, that started the same day I upgraded to 9, I know because I talk to the same group every day for work, and the same day I upgraded, I received a complaint from every single person on the team, who talked extensively with me on the exact same hardware right up to the day before without any issues. I would be more than happy to work personally with your dev team to find and fix the issue, or to downgrade to 8 again to be able to get the mic working again. 

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7 Posts

05-20-2019

Romania

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  • Message 30 of 51

Re: Moto G6 after pie update: Bluetooth headset: outgoing voice sound is bad

2019-09-18, 15:45 PM
Don't worry, they won't do **bleep**! So much time has passed and nothing fixed... They can't or they won't, to force u to buy a new phone... Hope that will never be Motorola or Lenovo again!
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