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1 Posts

07-24-2021

United Kingdom of Great Britain and Northern Ireland

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  • Registered: ‎07-24-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 1 of 2

Moto G6 closing down at 25%

2021-07-24, 8:34 AM

My daughter's phone closes down at 25%. We did a factory reset and the problem wasn't resolved. We bought the phone 2 years ago but not sure if there's still a warranty on on it. Can you please advise what else we can do? 

 

 

 

 

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4647 Posts

09-09-2019

United States of America

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  • Posts: 4647
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  • Location: United States of America
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Re:Moto G6 closing down at 25%

2021-07-24, 18:03 PM

@ GerryG66 wrote:

My daughter's phone closes down at 25%. We did a factory reset and the problem wasn't resolved. We bought the phone 2 years ago but not sure if there's still a warranty on on it. Can you please advise what else we can do? 

 

 

 

 

 

Hi @ GerryG66,

 

Thank you for reaching us out. it will a pleasure to assist you. I'm sorry to inform you that your device has only a year of warranty, however I would like you to remove any SD card inserted in the device and please use safe mode when the phone is about to reach the 25%.

 

Let me know if the issue persists.

 

Regards,

Fabricio

Motorola Tech Support.



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