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01-18-2021

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Moto G6 died Will not charge

2021-01-18, 4:47 AM

Ive had my moto g6 and in the past couple months ive had multiple issues with it, random resets, battery sucking, and tonight it wont charge. ive used multiple diffrent chargers and no dice. i plug it up to my computer and it charges to 1% and stays there. i turn it on and it dies. i really dont want to buy a new phone, any ideas to help me

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12580 Posts

03-05-2018

United States of America

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Re:Moto G6 died Will not charge

2021-01-18, 15:09 PM

Hi Cayden Benson

 

I'm sorry about that. Let me try helping you with troubleshooting. Can you please confirm how long did you charge the phone? Try leaving it for couple of hours and see if the phone will take enough charge. If it's still won't take a charge, I recommend that you have your phone repaired. You can find your repair options on our site here, and they include an extensive carry-in repair network that in many cases can provide same-day service, plus mail-in and some fix-it yourself options. You will find an interactive map that allows you to find a carry-in center convenient to you. We recommend contacting the repair center to ensure they are prepared for your specific issue.

 

Best regards,
Rich
Motorola-Lenovo Support



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4 Posts

01-18-2021

United States of America

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Re:Moto G6 died Will not charge

2021-01-18, 15:23 PM

My Phone is charging in fastboot mode slowly but its charging and only charging off a portable charger and im scared ill have to do this every time

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12580 Posts

03-05-2018

United States of America

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Re:Moto G6 died Will not charge

2021-01-18, 15:39 PM

Hi Cayden Benson

 

I've seen this before, if the phone is charging in fastboot mode, it's possible a hardware failure. Try doing external reset from recovery options and see if that fixes it. See here for the steps. I hope that helps. 

 

Best regards,
Rich
Motorola-Lenovo Support



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4 Posts

01-18-2021

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Re:Moto G6 died Will not charge

2021-01-18, 15:49 PM

I don't want to reset my phone, i have important contacts and informantion on my phone

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4 Posts

01-18-2021

United States of America

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Re:Moto G6 died Will not charge

2021-01-18, 16:44 PM

now it wont charge at all

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12580 Posts

03-05-2018

United States of America

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Re:Moto G6 died Will not charge

2021-01-19, 14:53 PM

Hi Cayden Benson

 

I understand, but that's the only troubleshooting we can try at this point. However, if you have backed up your photos and contacts with your Google account, you can try checking them using your PC. Open Chrome, log in your Google account and go to Google Photos and Google Contacts.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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