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Moto G6 greying out

2020-04-01, 16:31 PM

Model xt1925dlBuild # PPSS29.118-15-11-9MEID ***removed Android Ver. 9Carrier Trac-phoneProblem just started. At any time screen can become "smokey gray" over the background. Nothing responds. Back arrow, home button, keyboard no response. Do a restart and problem gone but may re-occur right away or maybe in a few hours."Safe start" makes no difference.Suggestions on possible cause)reason?


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Re:Moto G6 greying out

2020-04-02, 9:50 AM

Hi ffPhil,


Sorry to know about this and thanks for posting! I would like to know if the the issue occurs in Safe Mode? Also, perform a Clear Cache-- go to Settings > apps & notifications > app Info > select the apps > Storage > Clear Cache. Let me know for further assistance.




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