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15 Posts

03-20-2019

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Moto G6 hangs and lagging after upgrading to pie

2019-03-21, 5:09 AM

Hi team,

 

I have recently updated my Moto G6 phone with latest pie software. After that I am facing lagging and hanging issue with my phone. It's taking 7 to 20 sec to get the full icon on screen after unlocking the phone. It's the  same with biometric unlock and pattern/face unlock. 

Kindly let me know how can I get it out from the issue. Is there any way I can rollback to previous version of Android.

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5988 Posts

12-04-2017

IN

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Re: Moto G6 hangs and lagging after upgrading to pie

2019-03-21, 10:26 AM

Hi Emrran,

 

Thanks for reporting, sorry to learn about that. We would like to help. Just to inform you—it is always good to have your device reset to Factory Data Reset without restoring any apps and start fresh with the new update on your device. This possibly removes any glitches it might have and boost your device overall performance.

 

Talking about your device lag, may I know how much storage do you have on your device? Have you installed any recent apps? Can we quickly test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'. Let us know how it goes?

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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15 Posts

03-20-2019

IN

29 Signins

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  • Posts: 15
  • Registered: ‎03-20-2019
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  • Message 3 of 35

Re: Moto G6 hangs and lagging after upgrading to pie

2019-03-21, 13:20 PM

Hi swaraj

Thank for your response.

 

I have done factory reset and configredc without restoring the apps. All apps are freshly installed. Mobile has plenty of storage. Also tried with disabling animation,unfortunately no sucesus.

Pls find the attached video of lagging and storage.

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15 Posts

03-20-2019

IN

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Re: Moto G6 hangs and lagging after upgrading to pie

2019-03-21, 13:21 PM

Storage image

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5988 Posts

12-04-2017

IN

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Re: Moto G6 hangs and lagging after upgrading to pie

2019-03-28, 10:42 AM

 wrote:

Storage image


Thanks for the additional information @Emrran —we have shared your reports with our team for further investigation. We will keep you posted once we hear back from them.

 

In the meantime, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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109 Posts

10-06-2018

GB

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Re: Moto G6 hangs and lagging after upgrading to pie

2019-03-28, 10:45 AM

My screen is alo blank for a couple of seconds sometmes when reovering from screen off then the icons repopukate. I suspect this is due a bug and poor software testung by Motorola.

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15 Posts

03-20-2019

IN

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Re: Moto G6 hangs and lagging after upgrading to pie

2019-03-28, 11:42 AM

Hi Swaraj, thank you for taking this issue to technical team.

 

It's not ok to check my phone apps as for it doesn't make any sense to me to check when the issue is occurring in safe mode as well and with default apps after factory reset.

Kindly  help me with the solution.  It's making me really unhappy. I bought new samsung phone because if this issue. After all tries and it seems it takes more time to resolve it.

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15 Posts

03-20-2019

IN

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Re: Moto G6 hangs and lagging after upgrading to pie

2019-04-18, 2:08 AM

Hi swaraj,

 

Hope you are doing well.

 

Do u have any update on when new patch or fix going to be released. It's really annoying a lot now. Every time it's taking 5to 10 sec to come up the full screen.

 

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109 Posts

10-06-2018

GB

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Re: Moto G6 hangs and lagging after upgrading to pie

2019-04-18, 6:11 AM
Hopefully by now Motorola can acknowledge they have various bugs in their botched Pie update and will give an estimate of when an update is due
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1 Posts

04-19-2019

GB

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  • Message 10 of 35

Re: Moto G6 hangs and lagging after upgrading to pie

2019-04-19, 14:22 PM
My wife and I both have Moto g6, and no problems until the recent updates.
The phones now stall and freeze all the time
Moto please don't dismiss this. If a repair patch isn't available soon then G6 are in the bin and replaced with another brand.
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