Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

Moto G6 not charging

2019-02-11, 2:58 AM

I have a Moto G6 that I have had for about 6 months and all of a sudden it will not charge.  The battery level indicates 10%.  I have tried 3 different chargers and 2 different cables with no change.  The charge indicator indicates that TurboCharge is working but even after leaving it charged over night it was still at 10%.  I have also tried the hard reboot 5 times and that did nothing.  What else can I do to correct the issue?

Reply
Options

332 Posts

02-11-2019

PH

102 Signins

5339 Page Views

  • Posts: 332
  • Registered: ‎02-11-2019
  • Location: PH
  • Views: 5339
  • Message 2 of 41

Re: Moto G6 not charging

2019-02-11, 21:45 PM

Hi, jarmar!

 

Thank you for reaching out to us, we are here to help. May we know how did you perform the hard reboot? Have you also tried charging the device while it is powered off? 

 

Regards,
May
Moto Support

Reply
Options

Re: Moto G6 not charging

2019-02-11, 22:07 PM

The hard reboot as I say it on the web was to hold the volume down and power button together until it shutdown and started a reboot.

I have tried charging both while turned on and also while turned off.  Neither will charge the phone.

Reply
Options

332 Posts

02-11-2019

PH

102 Signins

5339 Page Views

  • Posts: 332
  • Registered: ‎02-11-2019
  • Location: PH
  • Views: 5339
  • Message 4 of 41

Re: Moto G6 not charging

2019-02-12, 15:21 PM

Hello jarmar,

 

Thanks for that. Can you please check if there is any debris that might have blocked the charging port? Does it look loose or missing any pins? Let us try to charge your device in Safe Mode.

 

To Enable Safe Mode

1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Let me know if this helps. 

 

Regards,
May
Moto Support

Reply
Options

Re: Moto G6 not charging

2019-02-12, 15:55 PM

I have tried charging in safe mode but that did not work.  Visual inspection of the usb port I find no damage, dirt or bent pins.

Reply
Options

332 Posts

02-11-2019

PH

102 Signins

5339 Page Views

  • Posts: 332
  • Registered: ‎02-11-2019
  • Location: PH
  • Views: 5339
  • Message 6 of 41

Re: Moto G6 not charging

2019-02-12, 21:26 PM

Hi jarmar,

 

Thank you for trying that. To confirm, you are still using the original charger that came with the device, correct? If charging your device in Safe Mode did not help, our next step would be a factory data reset. You may follow this link for the steps.  Make sure to backup all of your files first as performing this will delete all of your data. Kindly remove your Google account as well to avoid activating the Google Protection Lock feature. 

 

Let us know how it goes.

 

Regards,
May
Moto Support

Reply
Options

Re: Moto G6 not charging

2019-02-13, 1:30 AM

I am using the orginal charger and cable that came with the phone.  I have done the factory reset and did not enter any account info when reset.  However it will still not charge.

Reply
Options

332 Posts

02-11-2019

PH

102 Signins

5339 Page Views

  • Posts: 332
  • Registered: ‎02-11-2019
  • Location: PH
  • Views: 5339
  • Message 8 of 41

Re: Moto G6 not charging

2019-02-13, 15:54 PM

It's good to know that you are still using the original charger for your phone, jarmar. Since all troubleshooting steps on your device have already been done, our next option now is to have your device replaced. You can definitely process a warranty claim for your device on this link

 

Regards,
May
Moto Support

Reply
Options

17 Posts

04-22-2018

IN

29 Signins

245 Page Views

  • Posts: 17
  • Registered: ‎04-22-2018
  • Location: IN
  • Views: 245
  • Message 9 of 41

Re: Moto G6 not charging

2019-06-11, 21:42 PM

My device charges when powered off but that too at a very slow pace.... It won't charge when powered on. All of the sudden it started happening. 

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 10 of 41

Re: Moto G6 not charging

2019-06-14, 13:22 PM

 wrote:

My device charges when powered off but that too at a very slow pace.... It won't charge when powered on. All of the sudden it started happening. 


Hi naman2898,

 

This is odd, may I know if you are using original charger/cable from the box? Have you tried testing with other chargers/cable to see if that works? If none of these helps, then having your device sent for service center would be the next step. But before processing, we can try performing Factory Data Reset without restoring any apps and try again to rule out any glitch.

 

Let us know how it goes?

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete