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17 Posts

04-22-2018

IN

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  • Message 11 of 39

Re: Moto G6 not charging

2019-06-14, 15:12 PM

Factory reset didn't help. The exact issue now is:

The phone shows charging status when switched off but doesn't charge. I could charge the phone when it is ON (though it shows "charging slowly OR USB charging). But if in case I use my phone while connected to charger, it stops charging. I have to reboot it again to make it charge (USB charging though, which takes forever to charge) and this goes on. If I use my phone after unplugging, I can charge it without reboot. I have submitted it to service centre anyways. And I'm facing some problem with regards to warranty and damage to device by service centre. Since it's not related to the main topic, I would like to discuss it personally over phone or email. Please provide me with the contact details for communication.

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5988 Posts

12-04-2017

IN

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  • Message 12 of 39

Re: Moto G6 not charging

2019-07-04, 13:05 PM

Hi naman2898,

 

Sorry about the delay, we have sent you Private Message--please check and revert us back. We would like to help.

 

Regards,

Swaraj

Motorola Support

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3 Posts

06-26-2019

US

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  • Message 13 of 39

Re: Moto G6 not charging

2019-07-08, 15:07 PM

This is my 2nd G6 in less then 3 months,  first one stopped charging I called but dropped it after and back broke.. So I just got another one after 3 week this one stopped charging.. It only charges after hard start of if off.. I contacted them they are suppose to send another one, said in 3 to 5 days been over 2 wks.   still they haven't even sent is yet though they took my deposit..   What is going on? I explained I need my phone..

 

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3 Posts

06-26-2019

US

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  • Message 14 of 39

Re: Moto G6 not charging

2019-07-08, 15:12 PM

Why is it after 2 weeks they still haven't even sent a replacement for my g6,  I called at first they said, 2 to 5 business days.. they took my deposit..    this is very bad customer service.  I explained I need my phone I would like to get it before it stops charging all together

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3 Posts

06-26-2019

US

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  • Message 15 of 39

Re: Moto G6 not charging

2019-07-08, 15:13 PM

you shouldn't have to continue to hard start it or turn it off to charge

 

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5988 Posts

12-04-2017

IN

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  • Message 16 of 39

Re: Moto G6 not charging

2019-07-11, 11:16 AM

 wrote:

you shouldn't have to continue to hard start it or turn it off to charge

 



Sorry about the inconvenience this may have caused. As per the update, our team has already shipped the device. 

If you need any further assistance, please feel free to contact us, by calling 1-800-734-5870. The customer service hours of operation are Monday through Friday from 7 am to 10 pm, Saturday and Sunday 9 am to 6 pm CST.
 
Regards,
Swaraj
Motorola Support
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1 Posts

08-15-2019

SA

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  • Message 17 of 39

Charging and cannot open power issue

2019-08-15, 18:46 PM

I have a problem to my motorola g6 issues cant open and not charging what can I do.

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1 Posts

11-12-2019

US

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  • Message 18 of 39

Re: Moto G6 not charging

2019-11-12, 4:53 AM

Hi, ive had my moto g6 for about a year now. Ive tryed all the steps previosly mentioned on this forum and have had no succses with my phone charging besides me turning it of wich then it shows 4 % then drops to 3% and then boots up. but when it turns on it stops charging any help I can get?

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1588 Posts

04-04-2018

IN

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  • Message 19 of 39

Re: Moto G6 not charging

2019-11-12, 6:31 AM

 wrote:

Hi, ive had my moto g6 for about a year now. Ive tryed all the steps previosly mentioned on this forum and have had no succses with my phone charging besides me turning it of wich then it shows 4 % then drops to 3% and then boots up. but when it turns on it stops charging any help I can get?


Hi Aaron6420,

 

Sorry to know about this and thanks for posting! Could you please confirm if you have checked with a different charger? Let us know.

 

Regards,

Suman



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11 Posts

11-13-2019

NG

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  • Message 20 of 39

Re: Moto G6 not charging

2019-11-14, 22:58 PM

Since 5 days ago, most times my moto g6 won't charge normally . However, it charges in fastboot mode: 10% in more than an hour. Ordinarily, an hour is sufficient to charge my device to 100%.

 

I've tried 6 different chargers but none of them worked yet they charge other devices in my house perfectly okay 

 

Now, here is the great surprise:  out of the blue moon, my phone suddenly decided to charge till it got to 100% at which stage it promptly disconnected and stopped charging despite being connected to the cable(I left it plugged in because I wanted to caliberate my battery). 

It has done that twice now. 

 

Please note that at other times it has simply refused to charge with this same cable except to charge very slowly in fastboot mode. 

 

 

What could be the problem please? 

 

A faulty battery, charging port or a firmware issue? I'm at a loss and will love to resolve this issue as soon a s possible 

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