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1 Posts

04-26-2019

GB

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Re: Moto G6 play Dolby audio

2019-04-26, 21:56 PM

Also super annoyed this was included as a deliberate feature in latest with no option to override. Does anyone know if it's same with G7? May switch back to Samsung

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5 Posts

04-28-2019

GR

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Re: Moto G6 play Dolby audio

2019-04-29, 11:10 AM

I confirm, really annoying on Android 9

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2 Posts

04-07-2019

GB

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Re: Moto G6 play Dolby audio

2019-05-03, 19:50 PM

OK - which idiot selected the 'solution'? It's just Motorola telling us that this ridiculous piece of design was intentional. A solution is *fixing* this terrible design decision that is annoying so many of your customers!

 

FWIW I found disabling the Dolby app (as suggested by another user) and installing Precise Volume (ditto) to be an acceptable workaround, but it's very depressing that a multinational company does a worse job than someone tapping out code in their bedroom.

 

I'm calm now.

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4 Posts

11-27-2018

GB

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Re: Moto G6 play Dolby audio

2019-05-04, 18:58 PM

It wouldn't be so bad, if Dolby audio actually produced decent sound on this phone, but it doesn't. My audio comes out distorted and fuzzy. The minimal volume is too loud and to top it off, since Android Pie there is no way to turn it off when using the loud speaker. There's also no way to customise it like there was before with the version on Android 8. 

 

Thanks Motorola, for this mess, that you seem to be pretending doesn't exist.

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7 Posts

04-09-2019

GB

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Re: Moto G6 play Dolby audio

2019-05-06, 6:43 AM

Well you obviously don't own a Motorola yourself, claiming you work for them, up your own @$$ and past the fact you have given this post a supposed SOLVED you f***ING idiot. 

 

Even with precision volume still get it loud af in my earhole and will rememner your snobyness in believing this problem has been dealt with . Jesus Christ. 

 

How can you not tell the difference between android 8 and 9. Wake up abit you little loser

 

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7 Posts

04-09-2019

GB

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Re: Moto G6 play Dolby audio

2019-05-06, 6:48 AM

WE HAVE WAITED FAR TOO LONG, FIX THIS PROBLEM ANS STOP HIDING BEHIND YOUR FINGER. I AM GOING TO FIND YOUR PERSONAL NUMBER AND THREATEN THE **bleep** OUT OF YOU. 

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12 Posts

04-26-2019

BE

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Re: Moto G6 play Dolby audio

2019-05-06, 8:27 AM

Haha?
Love this post, (@Goodbye_Moto)?


Indeed... OP posted a concern > everybody added more info on the 'why' and was patiently waiting for a solid solution.
Who-ever selected the 'solution' didn't bother about the 'why' anymore.

For myself I'm classifying this action as a bad user experience.

companies should know by now what that means.

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1 Posts

05-07-2019

GB

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Re: Moto G6 play Dolby audio

2019-05-07, 5:25 AM

Hi. I'm having this problem too. I used to listen to podcasts to go to sleep and now I can't as even the lowest volume setting since the latest update is enough to keep everyone else awake in the house. I would switch off the Dolby at night for this and turn it on during the day when I wanted it louder. I'm upset Moto say the problem is "solved" and it's working as intended because it's really frustrating - I have to use my kindle now at night which isn't quite so loud!  I've tried forcing stop and disabling the Dolby and it's made no difference.

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2 Posts

03-29-2019

GB

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Re: Moto G6 play Dolby audio

2019-05-07, 13:20 PM

Not solved . Sound is disgusting.

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5 Posts

04-28-2019

GR

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Re: Moto G6 play Dolby audio

2019-05-07, 17:48 PM

I got a response from the official support.

 

"Regarding the Dolby Application, please be informed that this is working as designed. We made this choice to avoid bad audio performances on speakers when Dolby is disabled. "

 

Note that I the response was not from the same guy and is quite identical! Shame..

Sound is really annoying. I don't believe that anyone in the QA department hasn't notice that.

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