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Moto G6 poor network

2018-07-03, 0:54 AM

I am using moto g6 but in this phone i am facing network problem . Network fluctuate a lot in this phone and if remove the sim from moto g6 and inserted into any other phone at the same location do not create any network problem in other phone.

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Re: Moto G6 poor network

2018-07-03, 10:49 AM

 wrote:

I am using moto g6 but in this phone i am facing network problem . Network fluctuate a lot in this phone and if remove the sim from moto g6 and inserted into any other phone at the same location do not create any network problem in other phone

Sory to learn that, may I know your network carrier on your device? How frequently do you see this? Does this affect the call quality? A lot of factors depends on network fluctuation. 

 

Regards,
Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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Re: Moto G6 poor network

2018-07-03, 10:52 AM

I have tried various mobile operator like jio, airtel, vodafone, idea, and BSNL but in all these mobile operator network fluctuate a lot.

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Re: Moto G6 poor network

2018-07-03, 13:30 PM

Fluctuation in network happens all the time and it happens very frequently on every network like jio, bsnl, idea, airtel and Vodafone and due this its hard to make call and use data because most of the time there is no signal in phone and when I insert the same sim card in other phone then there is no problem of network fluctuation on any network of 2G, 3G and 4G of any of the mentioned service provider.

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Re: Moto G6 poor network

2018-07-03, 13:32 PM

Fluctuation in network happens all the time and it happens very frequently on every network like jio, bsnl, idea, airtel and Vodafone and due this its hard to make call and use data because most of the time there is no signal in phone and when I insert the same sim card in other phone then there is no problem of network fluctuation on any network of 2G, 3G and 4G of any of the mentioned service provider.

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Re: Moto G6 poor network

2018-07-04, 17:50 PM

 wrote:

Fluctuation in network happens all the time and it happens very frequently on every network like jio, bsnl, idea, airtel and Vodafone and due this its hard to make call and use data because most of the time there is no signal in phone and when I insert the same sim card in other phone then there is no problem of network fluctuation on any network of 2G, 3G and 4G of any of the mentioned service provider.


Hi ak091234,

 

Thank you for testing, this is strange. As this is more related to carrier and service location which leads to the fluctuation of the network. Could you share us a small video showing the fluctuation where your signal is completely lost and returned back? Have you already tried to get in touch with your service provider? 

 

If you can update your profile with the IMEI of your device, this can help us investigate and see what's causing the disconnect. Also, kindly send a bug report regarding this. Bug report will collect information about your current device state

Go to Settings ->Developer options -> Enable USB debugging > Toggle On

Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On

Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.

Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.

Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply.

Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.

 

Regards,
Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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07-31-2018

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Re: Moto G6 poor network

2018-08-01, 4:50 AM

I am using moto g6 but in this phone i am facing network problem . Network fluctuate a lot in this phone and if remove the sim from moto g6 and inserted into any other phone at the same location do not create any network problem in other phone

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Re: Moto G6 poor network

2018-08-01, 13:04 PM

 wrote:

I am using moto g6 but in this phone i am facing network problem . Network fluctuate a lot in this phone and if remove the sim from moto g6 and inserted into any other phone at the same location do not create any network problem in other phone


Hello Gv4443,

 

Thank you for writing to us, please be informed that the network fluctuation could be caused due to many reasons. We would like to know if this is affecting your call quality? 

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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Re: Moto G6 poor network

2018-08-01, 13:11 PM
Yes its affecting call quality
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Re: Moto G6 poor network

2018-08-01, 13:21 PM
And i alrdy visit lenovo centre they are saying that no problm with phone.. but i cant make call nd cnt use internet Fluctuation in network happens all the time and it happens very frequently
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