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04-24-2019

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Moto G6 random shutdown

2019-04-24, 20:29 PM

My moto g8 is around 8 months old. For the past 2 days, my phone is shutting down at random and I am able to get it back up only by long-pressing the power button. 

 

This is a new issue and there have been no new apps for the past few months. Happens at 10% and 70% battery levels so charging doesn't seem to help. 

 

Please let me know how this issue can be fixed asap!! :(

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5988 Posts

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  • Message 2 of 19

Re: Moto G6 random shutdown

2019-04-25, 12:33 PM

Dear moto-lover,

 

Thanks for posting, lets just quickly test this in Safe Mode to rule out an app issue. To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'.

 

Let us know if you still experience this? 

 

Also, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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5 Posts

04-24-2019

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  • Message 3 of 19

Re: Moto G6 random shutdown

2019-04-25, 12:40 PM

Thank you for replying. Tried the Safe mode method - issue isn't resolved.

 

Sure please do go ahead and look into my apps. Have updated the IMEI number

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  • Message 4 of 19

Re: Moto G6 random shutdown

2019-04-26, 10:16 AM

 wrote:

Thank you for replying. Tried the Safe mode method - issue isn't resolved.

 

Sure please do go ahead and look into my apps. Have updated the IMEI number


Great, thanks for testing in Safe Mode. Let me look into your apps and get back you. 

 

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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5 Posts

04-24-2019

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  • Message 5 of 19

Re: Moto G6 random shutdown

2019-04-27, 1:40 AM

Thanks a lot. 

 

IDK if these issues are related but my Storage page doesn't load at all. Like...it just stays blank. Do let me know what to do on that too please

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  • Message 6 of 19

Re: Moto G6 random shutdown

2019-04-30, 9:05 AM

 wrote:

Thanks a lot. 

 

IDK if these issues are related but my Storage page doesn't load at all. Like...it just stays blank. Do let me know what to do on that too please


Please be advised that generally, 'Storage' takes time to load for the first time. Go to settings > click on Storage > leave it for some time. Just to reconfirm—are you using SD card on your device?

 

About your device restart issue, we are still looking into this. Will keep you posted once we hear back from our team on this.

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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5 Posts

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  • Message 7 of 19

Re: Moto G6 random shutdown

2019-04-30, 10:09 AM

Storage is never loading have tried multiple times snd no I am not using an SD card

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  • Message 8 of 19

Re: Moto G6 random shutdown

2019-05-02, 11:51 AM

 wrote:

Storage is never loading have tried multiple times snd no I am not using an SD card


Thanks for reverting, sorry you are still having trouble. We have escalated your concern with our team who is actively looking into this. If this is affecting your daily use—our best bet would be to have your device sent for Service/Repair for observation and assistance.

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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1 Posts

05-08-2019

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  • Message 9 of 19

Re: Moto G6 random shutdown

2019-05-08, 19:46 PM

I am facing the same issue. Phone rebooting suddenly on loop. Please help.

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1407 Posts

03-11-2019

US

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  • Message 10 of 19

Re: Moto G6 random shutdown

2019-07-22, 14:54 PM

Hi Guptaharumi,

 
Thanks for posting. Can you provide us the IMEI of your Moto G6 by updating your profile with your current phone, carrier and serial number -- this will help me investigate. 
 
Best regards,
Zeke
Motorola Support


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