Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

1 Posts

08-07-2019

GB

3 Signins

41 Page Views

  • Posts: 1
  • Registered: ‎08-07-2019
  • Location: GB
  • Views: 41
  • Message 11 of 19

Re: Moto G6 random shutdown

2019-08-07, 15:24 PM

my g6 keeps randomly turning off each time it happens it takes longer to turn it back on. any help with resolving the issue will be much appreciated. 

Reply
Options

1 Posts

07-10-2016

UG

5 Signins

36 Page Views

  • Posts: 1
  • Registered: ‎07-10-2016
  • Location: UG
  • Views: 36
  • Message 12 of 19

Re: Moto G6 random shutdown

2019-11-21, 12:39 PM

My moto G6 also automatically powers off.

Please help me check what the problem is.

Thanks

Reply
Options

1843 Posts

04-04-2018

IN

305 Signins

18979 Page Views

  • Posts: 1843
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 18979
  • Message 13 of 19

Re: Moto G6 random shutdown

2019-11-25, 6:14 AM

 wrote:

My moto G6 also automatically powers off.

Please help me check what the problem is.

Thanks


Hi jokonya,

 

Sorry to know about this and thanks for posting! Please check your device in Safe Mode and see how it goes. Here is the link for Safe Mode. Let me know how it goes.

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

1 Posts

12-01-2019

US

2 Signins

8 Page Views

  • Posts: 1
  • Registered: ‎12-01-2019
  • Location: US
  • Views: 8
  • Message 14 of 19

Re: Moto G6 random shutdown

2019-12-01, 12:54 PM

I started having the same issue about a week ago. My phone acts as if the battery suddenly cuts power when I only want to switch off the screen. 

 

Possibly related: When the phone powers On, the lock screen doesn't appear. The background image appears, but there's no visible clock, or anything else for that matter, and the screen doesn't respond to anything. 

 

When I first purchased the phone, it would load the regular lock screen, and swiping up would bring up the pattern screen to unlock the phone. Now, nothing happens. I have to press the power button twice; once to switch off the screen, and a second time to switch the screen back on again. 

 

Possibly also related: My battery seems to be draining faster. When I first started using the phone, it would take an hour to go from 100% battery to 90-85% battery. Now it drops to 70-65% battery within that same time.

 

My IMEI is 3518 8409 2952 599

 

My carrier is Verizon. 

 

I have already tried starting in Safe Mode, but the startup routine is the same.

Reply
Options

1843 Posts

04-04-2018

IN

305 Signins

18979 Page Views

  • Posts: 1843
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 18979
  • Message 15 of 19

Re: Moto G6 random shutdown

2019-12-04, 6:48 AM

 wrote:

I started having the same issue about a week ago. My phone acts as if the battery suddenly cuts power when I only want to switch off the screen. 

 

Possibly related: When the phone powers On, the lock screen doesn't appear. The background image appears, but there's no visible clock, or anything else for that matter, and the screen doesn't respond to anything. 

 

When I first purchased the phone, it would load the regular lock screen, and swiping up would bring up the pattern screen to unlock the phone. Now, nothing happens. I have to press the power button twice; once to switch off the screen, and a second time to switch the screen back on again. 

 

Possibly also related: My battery seems to be draining faster. When I first started using the phone, it would take an hour to go from 100% battery to 90-85% battery. Now it drops to 70-65% battery within that same time.

 

My IMEI is 3518 8409 2952 599

 

My carrier is Verizon. 

 

I have already tried starting in Safe Mode, but the startup routine is the same.


Hi JonesNate,

 

Thanks for the details. I would suggest you perform a Factory Data Reset (without an automatic restore) by taking back up of your contacts and data. Here is the link. Let me know how it goes.

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

1 Posts

02-03-2019

BD

2 Signins

26 Page Views

  • Posts: 1
  • Registered: ‎02-03-2019
  • Location: BD
  • Views: 26
  • Message 16 of 19

Re:Moto G6 play random shutdown

2020-03-31, 10:38 AM

I am using moto g6 play and recently the screen turns off randomly during video call or gameplay, then it doesnt turns on untill i press the power button for 12/15seconds and turn it back on. It's getting really annoying and happening since last 2 weeks.

Reply
Options

1843 Posts

04-04-2018

IN

305 Signins

18979 Page Views

  • Posts: 1843
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 18979
  • Message 17 of 19

Re:Moto G6 random shutdown

2020-04-01, 8:08 AM

Hi Faheem,

 

Sorry to know about this and thanks for posting! I would suggest you please check your device in Safe Mode and observe it from some time. Does your device shut down only during the video calls or while playing games? Also, kindly perform a Battery Calibration and let me know if the issue persists. We're here to help!

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

1 Posts

04-02-2020

US

2 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎04-02-2020
  • Location: US
  • Views: 5
  • Message 18 of 19

Re:Moto G6 random shutdown

2020-04-02, 7:23 AM
Done a safe mode check and battery calibration, phone does that very randomly,sometimes during a text chat too. Getting really annoying
Reply
Options

1843 Posts

04-04-2018

IN

305 Signins

18979 Page Views

  • Posts: 1843
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 18979
  • Message 19 of 19

Re:Moto G6 random shutdown

2020-04-02, 8:24 AM

Hi Nayeem545,

 

Thanks for trying and letting us know. May I know when did it start? I would suggest you re-install your device software and see if the issue persists. You can install through LMSA-- performing a  Rescue option will not be necessary and also it will reset the device. However, I would still recommend you to take a back up of your contacts and data just in case. Let me know how it goes.

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete