Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

7 Posts

07-24-2019

United States of America

16 Signins

273 Page Views

  • Posts: 7
  • Registered: ‎07-24-2019
  • Location: United States of America
  • Views: 273
  • Message 1 of 21

Moto G6 randomly shutting down after Pie update 07-16-19

2019-07-24, 17:20 PM

My 9 month old Moto G6 randomly shuts off several times a day after Pie update on 07-16-19.  Searching for help suggests that I to do a factory reset.  My phone is my business life, I can't afford the time to reset the phone and reinstall my apps one at a time and see if the problem goes away, since I don't know when the phone will shut down.

 

"Reset the phone, setup as new, test before installing or restoring any apps. Then slowly add apps back - making sure some app is not the problem"

Reply
Options

5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 2 of 21

Re: Moto G6 randomly shutting down after Pie update 07-16-19

2019-07-25, 13:14 PM

 wrote:

My 9 month old Moto G6 randomly shuts off several times a day after Pie update on 07-16-19.  Searching for help suggests that I to do a factory reset.  My phone is my business life, I can't afford the time to reset the phone and reinstall my apps one at a time and see if the problem goes away, since I don't know when the phone will shut down.

 

"Reset the phone, setup as new, test before installing or restoring any apps. Then slowly add apps back - making sure some app is not the problem"


Sorry to hear this, if you are noticing the restarts frequently--you can, however, test your device in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'.

 

Note: You might have to keep it for a whole day to see if you can replicate. This will certainly help you decide the next step. As most of the times, apps are the reason causing these issues. 

 

Also, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. Settings > Systems > Motorola Privacy > Enable.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Do let us know if you have any questions?

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

7 Posts

07-24-2019

United States of America

16 Signins

273 Page Views

  • Posts: 7
  • Registered: ‎07-24-2019
  • Location: United States of America
  • Views: 273
  • Message 3 of 21

Re: Moto G6 randomly shutting down after Pie update 07-16-19

2019-07-25, 14:37 PM

I have updated my profile with the IMEI #.  Yes, you can look at the apps installed.

Reply
Options

3 Posts

07-26-2019

United States of America

5 Signins

83 Page Views

  • Posts: 3
  • Registered: ‎07-26-2019
  • Location: United States of America
  • Views: 83
  • Message 4 of 21

Re: Moto G6 randomly shutting down after Pie update 07-16-19

2019-07-26, 21:52 PM

This is happening to my phone too, MANY times every day. It's often times when I'm texting or on Facebook, but those are the 2 things I do most on my phone. It's as though it restarts itself, but it reboots quicker than if I restart the phone. IDK what the problem is but it's very inconvenient. 

Reply
Options

3 Posts

07-26-2019

United States of America

5 Signins

83 Page Views

  • Posts: 3
  • Registered: ‎07-26-2019
  • Location: United States of America
  • Views: 83
  • Message 5 of 21

Re: Moto G6 randomly shutting down after Pie update 07-16-19

2019-07-27, 14:30 PM
I ran it in safe mode and it's still doing the same thing even in safe mode. Please let me know what the fix is asap.
Reply
Options

2 Posts

07-27-2019

United States of America

2 Signins

9 Page Views

  • Posts: 2
  • Registered: ‎07-27-2019
  • Location: United States of America
  • Views: 9
  • Message 6 of 21

Re: Moto G6 randomly shutting down after Pie update 07-16-19

2019-07-27, 16:14 PM

Same issue here.  I find it happens more often after unplugging from the charger.  Have to hold down the power button for a while to get the phone to start again.  Clearly this is a big with the Pie update that Motorola needs to address.

Reply
Options

7 Posts

07-24-2019

United States of America

16 Signins

273 Page Views

  • Posts: 7
  • Registered: ‎07-24-2019
  • Location: United States of America
  • Views: 273
  • Message 7 of 21

Re: Moto G6 randomly shutting down after Pie update 07-16-19

2019-07-27, 16:29 PM

I was not using any apps when my phone shuts off.  Most of the time I had just checked to see if I had missed a call, text or email, then the screens goes black, it won't respond to anything, not even if the plug the power cord in.  They only way to get the phone on, is to hold the power putton until it comes back on.

Reply
Options

232 Posts

03-28-2019

United States of America

344 Signins

5423 Page Views

  • Posts: 232
  • Registered: ‎03-28-2019
  • Location: United States of America
  • Views: 5423
  • Message 8 of 21

Re: Moto G6 randomly shutting down after Pie update 07-16-19

2019-07-27, 18:28 PM

After updating to pie, did any of you do a factory reset and start A NEW install (not restore) when booting up again?

 

I think that's your fix.

 

When up and running again, restore the play store by getting your WiFi up, logging into Google, and going there. You'll probably have an 'Install All' option. And if not, it's still a better choice to install one at a time. Better than dealing with all the issues you're having otherwise.


~us retail g6~no lifeguard on duty
Reply
Options

2 Posts

07-27-2019

United States of America

8 Signins

61 Page Views

  • Posts: 2
  • Registered: ‎07-27-2019
  • Location: United States of America
  • Views: 61
  • Message 9 of 21

Re: Moto G6 randomly shutting down after Pie update 07-16-19

2019-07-27, 20:18 PM

Hello,

Made an account to say that I've been having the same issue. Phone was fine before Pie, but now it shuts down randomly and doesn't turn on again unless I hold the power button for 10 seconds. It does the same in safe mode as well. It is also slow to boot up, and sits on the lock screen for several minutes before giving the option to unlock the phone.

Same as the OP, this phone is very important, and I can't really reset the phone hoping it'll be magically fixed.

Reply
Options

1 Posts

07-28-2019

United States of America

2 Signins

12 Page Views

  • Posts: 1
  • Registered: ‎07-28-2019
  • Location: United States of America
  • Views: 12
  • Message 10 of 21

Re: Moto G6 randomly shutting down after Pie update 07-16-19

2019-07-28, 19:03 PM

I'm having the same issue plus random boot cycling, lagging and a host of other weird ticks my phone never had until this update. I'm not confident the G series will ever see that patch that's supposed to fix this. OTOH Moto/Lenovo customer "support" is a joke so no help there! This is my last moto/Lenovo phone, the way they're not handling these issues is unacceptable.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms