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2 Posts

07-27-2019

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  • Message 11 of 21

Re: Moto G6 randomly shutting down after Pie update 07-16-19

2019-07-29, 1:05 AM

Tried a complete factory reset.  Then added back apps and settings.  This does not the fix the problem.  

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3 Posts

07-26-2019

United States of America

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  • Message 12 of 21

Re: Moto G6 randomly shutting down after Pie update 07-16-19

2019-07-29, 16:31 PM

I did the online chat with a Motorola Virtual Agent and, long story short, they're sending me a new phone free of charge. The funny thing is my current phone is a warranty replacement that I've only had about a month! My original phone was purchased a little less than a year ago and had started having other issues. Anyway, if your phone is still under warranty, you might just try for a warranty replacement. Seems like a silly thing for Motorola to do when they could likely just come up with a patch to fix this apparently common problem. 

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232 Posts

03-28-2019

United States of America

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  • Message 13 of 21

Re: Moto G6 randomly shutting down after Pie update 07-16-19

2019-07-29, 17:28 PM

That's awesome! Thanks for sharing.


~us retail g6~no lifeguard on duty
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2 Posts

07-27-2019

United States of America

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  • Message 14 of 21

Re: Moto G6 randomly shutting down after Pie update 07-16-19

2019-07-30, 21:20 PM

I think I've narrowed down my specific issue being tied to sleep mode. Through developer mode, I kept my phone awake while being charged for almost a full day, and it did not turn off once. Within five minutes of putting it to sleep myself, it turned off.

I will wait a little while for a fix, but I assume I will also need to get a replacement.

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2 Posts

05-15-2020

India

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  • Message 15 of 21

Re:Moto G6 randomly shutting down after Pie update 07-16-19

2020-05-17, 12:36 PM
I am facing same issue here. I find it happens after unplugging from the charger. Have to reboot everytime by hold down the power button for a while to get the phone to start again. But it's not easy at it keeps flickering and will not allow to reboot. Need help fixing this.
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2999 Posts

04-04-2018

India

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  • Message 16 of 21

Re:Moto G6 randomly shutting down after Pie update 07-16-19

2020-05-18, 8:11 AM

@ Manissmart wrote:
 

I am facing same issue here. I find it happens after unplugging from the charger. Have to reboot everytime by hold down the power button for a while to get the phone to start again. But it's not easy at it keeps flickering and will not allow to reboot. Need help fixing this.

 

Hi,

 

I have responded on your original post, kindly respond there to avoid confusion and clutter.

 

Regards,

Suman



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3 Posts

02-22-2019

United States of America

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  • Message 17 of 21

Re:Moto G6 randomly shutting down after Pie update 07-16-19

2021-05-18, 13:52 PM

The phone shuts down when the power button is briefly pressed after being disconnected from the charger usb cable.  This action should only turn the display off.  It is very repeatable.  Playing something over bluetooth allows the action to turn off the display without shutting down (iheart playing).    I have developer mode enabled with never turn off when plugged in - on.  

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3 Posts

02-22-2019

United States of America

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  • Message 18 of 21

Re:Moto G6 randomly shutting down after Pie update 07-16-19

2021-05-18, 14:39 PM

I rebooted into safe mode and the power button worked normally, turned off the screen without shutting down.  So must be an app causing this.  I then rebooted and re-installed a couple of widgets and tested and now the power button does work normally.  I even ran iheart radio to bluetooth earbuds, put the buds in charger to turn off radio program and the power button still works as it should.  Battery was 97% at the time.  Tried most of the apps I routinely used but cannot get the power button to fail now so it appears to have fixed it.  100% charged and still working  4 hours later - problem is back.  Think I might know which app is causing it, but not certain.  Never happened b4 pie though!

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14293 Posts

03-05-2018

United States of America

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  • Message 19 of 21

Re:Moto G6 randomly shutting down after Pie update 07-16-19

2021-05-18, 15:21 PM

Hi kerryeven

 

Thank you for sharing what works for you. I hope other users will find it helpful too. 

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

02-22-2019

United States of America

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  • Message 20 of 21

Re:Moto G6 randomly shutting down after Pie update 07-16-19

2021-11-15, 15:09 PM

I replaced the battery in both of my g6's and they no longer shut down.  

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