Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 91 of 110

Re: Moto G6 restarting frequently

2019-01-02, 10:13 AM

 wrote:

Really can't bank/gamble on a replacement not having the very same problem, seeing as this one is brand new as it is.

 

Unless there is a known, surefire solution for the problem, I will have to return this phone.

 

I like it the phone. I liked my Moto G5 before it. I can't have a phone restarting on me though in the middle of a conversation, which it did once today in addition to probably four or five other random restarts. It also disconnected/reconnected from my Ford F150's Bluetooth twice today, both while I was in the middle of a conversation. Easily the least reliable phone that I have ever had, and I have only had it for a day.

 

I am running basically the same set of software on this phone, the old G5, my work phone (a Samsung S9+), and my Galaxy S2 tablet. The G6 is the only one of the bunch that has ever just randomly restarted on me, ever. If this is a software problem (which I doubt), then I guess I will have to stick with devices that can handle my software.

 

Mark


Hi markewallace,

 

Thanks for writing to us, sorry to know about the ongoing issue that you have been facing in regards to 'Device Auto Restart' — we would like to take a look, we have your device IMEI. Make sure that your Motorola Privacy is enabled. To do so— Settings > Systems > Motorola Privacy > Enable. This will help us investigate.

 

Just to confirm can we quickly test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'.

 

Regards,

Swaraj

Moto Support

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

1 Posts

01-06-2019

India

6 Signins

89 Page Views

  • Posts: 1
  • Registered: ‎01-06-2019
  • Location: India
  • Views: 89
  • Message 92 of 110

Re: Moto G6 restarting frequently

2019-01-06, 18:08 PM

The november security  patch update actualy worsened.. when i play pubg  It just restarts with awkward sound . It seems like improvement in security is making the phone worst!!

Reply
Options

5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 93 of 110

Re: Moto G6 restarting frequently

2019-01-10, 14:03 PM

 wrote:

The november security  patch update actualy worsened.. when i play pubg  It just restarts with awkward sound . It seems like improvement in security is making the phone worst!!


Hi Deekud,

 

Thanks for posting, sorry you are having the issue with the Game. This is unusual, we haven't heard this before. It sounds more like an app related to me. What we would suggest is to perform Clear Cache/Data on the 'PUBG' app > Force reboot your device and observe. Hope this helps!

 

Let us know if you see the progress?


Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

1 Posts

02-25-2019

United States of America

2 Signins

44 Page Views

  • Posts: 1
  • Registered: ‎02-25-2019
  • Location: United States of America
  • Views: 44
  • Message 94 of 110

Re: Moto G6 restarting frequently

2019-02-25, 13:19 PM

My Moto G6 has been doing this for a while, I thought it was a specfic app and tried using safe mode but couldn't get it to safe mode.  Also tried removing different apps and still, at any given moment the phone just reboots.

Reply
Options

4 Posts

03-10-2019

United States of America

6 Signins

34 Page Views

  • Posts: 4
  • Registered: ‎03-10-2019
  • Location: United States of America
  • Views: 34
  • Message 95 of 110

Re: Moto G6 restarting frequently

2019-03-10, 17:43 PM

I have a g6 play and I cannot find that option of wipe the cache partition once in the recovery screen. I found a power off option. which turned the phone off when chosen with the power button.

Could you please help?

Thanks,

john

Reply
Options

41 Posts

09-03-2018

United States of America

85 Signins

1015 Page Views

  • Posts: 41
  • Registered: ‎09-03-2018
  • Location: United States of America
  • Views: 1015
  • Message 96 of 110

Re: Moto G6 restarting frequently

2019-03-12, 22:59 PM

Shut down the phone. Then hold the power button and volume down together for a few seconds.

Once you see the broken Android with the phone info on the bottom left, scroll the options with the volume down button two times to uncover recovery mode. Press the power button.

When you see the no command screen, hold the power button, and then the volume up button. This should present the recovery options. Quickly release both buttons, then scroll volume down to wipe cache partition. Press the power button to wipe cache. Once the cache is wiped, scroll back up to restart system now to reboot the phone.

Reply
Options

4 Posts

03-10-2019

United States of America

6 Signins

34 Page Views

  • Posts: 4
  • Registered: ‎03-10-2019
  • Location: United States of America
  • Views: 34
  • Message 97 of 110

Re: Moto G6 restarting frequently

2019-03-13, 2:56 AM

The plan only works partly. The recovery option never shows up after 5 attempts. I get the lenovo logo and the phone starts in safe mode.. This is quite ridiculous as a procedure to have so many steps and clunky. I will return the phone to bestbuy. Thanks, John

Reply
Options

4 Posts

03-10-2019

United States of America

6 Signins

34 Page Views

  • Posts: 4
  • Registered: ‎03-10-2019
  • Location: United States of America
  • Views: 34
  • Message 98 of 110

Re: Moto G6 restarting frequently

2019-03-13, 3:14 AM
This is not working. the recovery option never appears. This is very frustrating. Thanks. John
Reply
Options

1 Posts

09-19-2019

India

1 Signins

43 Page Views

  • Posts: 1
  • Registered: ‎09-19-2019
  • Location: India
  • Views: 43
  • Message 99 of 110

Moto G6 plus restarting randomly

2019-09-19, 15:47 PM

Hi, 

My 1 month old moto g6 plus restarts randomly. After close monitoring, i have found that this happens whenever i receive a call while using any other app. When i try to receive it, many a times the screen freezes and then the phone automatically restarts. This also happens at times when i am making calls.

Whenevervthe phone restarts, it tkas a lot of time to start and may a times it keep rebooting before starting. Please help. 

Kaushik
Reply
Options

1 Posts

01-01-2019

United States of America

5 Signins

89 Page Views

  • Posts: 1
  • Registered: ‎01-01-2019
  • Location: United States of America
  • Views: 89
  • Message 100 of 110

Re: Moto G6 restarting frequently

2019-10-02, 22:31 PM

So this situation as described by so many others has been happening to me for a long time. This is actually the second G6 with the same issue. I returned the first and the same problem is happening.  Random restarts, not App caused as far as I can determine.  Why the troubleshooters can not recreate is aodd.  I am trying Safe Mode for awhile to see if an App is the issue. Is this a Upgrade version/Hardware issue or an App issue?  I have the following info,  Android V. 9;  Build # PPS29-118-15-11;  moto G6;  Model  XT1925-6;  Hardware V PVT2  IMEI and Serial # available.  This is ridiculous at the least.  Buy my phone back or allow me to go back to the older Andoid version.  

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms