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1 Posts

11-25-2019

United States of America

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Re: Moto G6 restarting frequently

2019-11-25, 3:07 AM

Has 1 1/2 years of collecting reports yielded any results? I have a G6 that's 3 months old exhibiting the same rebooting issue. Updates have all been installed and no improvements. 

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4 Posts

06-29-2020

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Re:Moto G6 restarting frequently

2020-06-29, 15:50 PM

My Moto G6 phone restarts randomly. Mostly occur when I watch any kind of video on the phone. I followed some replies in this thread and took a bug report just after my phone got restarted. Please have a look into this to identify the root cause.

 

Link: Google Drive Link of bug report

 

Thank you in advance.

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2999 Posts

04-04-2018

India

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Re:Moto G6 restarting frequently

2020-06-30, 9:14 AM

@ Joboy7 wrote:
 

 

My Moto G6 phone restarts randomly. Mostly occur when I watch any kind of video on the phone. I followed some replies in this thread and took a bug report just after my phone got restarted. Please have a look into this to identify the root cause.

 

Link: Google Drive Link of bug report

 

Thank you in advance.

 

Hi,

 

Sorry to know about this and thanks for sharing the link for the Bug report. Before that, could you please check your device in Safe Mode and observe it for some time? 

 

Also, perform a Battery calibration and see if the issue persists. Let me know how it goes.

 

Regards,

Suman



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4 Posts

06-29-2020

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Re:Moto G6 restarting frequently

2020-06-30, 11:24 AM

Hi Support,

 

Thanks for the reply. I will try the battery calibration procedure first and then will run the phone in Safe Mode. 

 

If the phone restarts randomly again, I will inform you.

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4 Posts

06-29-2020

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Re:Moto G6 restarting frequently

2020-07-01, 16:45 PM
Hi Support, I have the done battery calibration as mentioned in the link. Now I'm running the phone under Safe Mode. Since no social media is being used, very less battery charge is consumed now. It has been more than 24 hrs and I have not yet noticed any random restarts. Meanwhile, Could you please share the analysis of the bug report? Also, please advise me how long I should run the phone under Safe Mode.
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2999 Posts

04-04-2018

India

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Re:Moto G6 restarting frequently

2020-07-02, 7:55 AM

@ Joboy7 wrote:
 

Hi Support, I have the done battery calibration as mentioned in the link. Now I'm running the phone under Safe Mode. Since no social media is being used, very less battery charge is consumed now. It has been more than 24 hrs and I have not yet noticed any random restarts. Meanwhile, Could you please share the analysis of the bug report? Also, please advise me how long I should run the phone under Safe Mode.

 

Hi,

 

Thanks for trying! We are unable to share the analysis of the Bug Report as our engineers handles with the Bug reports. 

 

If the device is working fine in Safe Mode, it could be that a third-party application is causing this issue. Safe mode starts the device without any 3rd party applications being started.

 

I would suggest you uninstall the third-party apps which you have installed recently or before the issue occurred and check. Let me know how it goes.

 

Regards,

Suman



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4 Posts

06-29-2020

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Re:Moto G6 restarting frequently

2020-07-08, 10:56 AM

Hi Support,

 

I figured out the WhatsApp was causing this sudden reboot. I haven't installed all other third party apps. But whenever I watch status videos in WhatsApp, it suddenly goes off.

 

My system ROM details are 

 

Android Version: 9

Current version: PPSS29.55-37-7-10

Security patch level: 1 April 2020

 

When I further check for any system updates, I get the message "Your device is up to date"

 

My WhatsApp is also the latest version as of now.  It is 2.20.193.9 (released on 22-Jun-2020).

 

I am hoping that any of the future versions of either WhatsApp or System may resolve the issue.

 

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2999 Posts

04-04-2018

India

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Re:Moto G6 restarting frequently

2020-07-09, 10:35 AM

@ Joboy7 wrote:
 

 

Hi Support,

 

I figured out the WhatsApp was causing this sudden reboot. I haven't installed all other third party apps. But whenever I watch status videos in WhatsApp, it suddenly goes off.

 

My system ROM details are 

 

Android Version: 9

Current version: PPSS29.55-37-7-10

Security patch level: 1 April 2020

 

When I further check for any system updates, I get the message "Your device is up to date"

 

My WhatsApp is also the latest version as of now.  It is 2.20.193.9 (released on 22-Jun-2020).

 

I am hoping that any of the future versions of either WhatsApp or System may resolve the issue.

 

 

Thanks for sharing the details. You can perform Clear Cache WhatsApp or re-install WhatsApp again and check.

 

Regards,

Suman

 



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1 Posts

07-11-2020

Canada

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Re:Moto G6 restarting frequently

2020-07-11, 2:31 AM
Hey we are now in 2020 i still have the same problem . In safe mode everything is Working well . But assez soon i go on regular mode with know third part application . Only the one come with the Factory reset . Stil rebooting . Try toe erase partition but i dont find it in the recovery mode . What do i Doe now ?
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2999 Posts

04-04-2018

India

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Re:Moto G6 restarting frequently

2020-07-13, 9:43 AM

@ Stevy wrote:
 

Hey we are now in 2020 i still have the same problem .In safe mode everything is Working well .But assez soon i go on regular mode with know third part application . Only the one come with the Factory reset . Stil rebooting .Try toe erase partition but i dont find it in the recovery mode .What do i Doe now ?

 

Hi,

 

Sorry to know about your device. If the device is working fine in Safe Mode, it looks like a third party application is causing the problem. Try to uninstall the recent applications that you have installed on your device and check.

 

Safe mode starts the device without any 3rd party applications being started. Have you performed a Factory Data Reset without an automatic restore? If not, please do and let me know how it goes.

 

Regards,

Suman



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