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28 Posts

07-17-2018

India

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  • Posts: 28
  • Registered: ‎07-17-2018
  • Location: India
  • Views: 742
  • Message 21 of 110

Re: Moto G6 restarting frequently

2018-07-24, 11:30 AM
I send the phone bug report today.I also factory reset the phone.Nothing happend.It restarts after that also.I was playing pubg after that and phone close the game itself 2 or 3 times.Who will use the phone after such things.I know now you will say that 3rd party applications are doing that but no its your software thats doing it.I also saw some threads today with G5 having the same problem.
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28 Posts

07-17-2018

India

102 Signins

742 Page Views

  • Posts: 28
  • Registered: ‎07-17-2018
  • Location: India
  • Views: 742
  • Message 22 of 110

Re: Moto G6 restarting frequently

2018-07-24, 11:31 AM

I send the phone bug report today.I also factory reset the phone.Nothing happend.It restarts after that also.I was playing pubg after that and phone close the game itself 2 or 3 times.Who will use the phone after such things.I know now you will say that 3rd party applications are doing that  but no its your software thats doing it.I also saw some threads today with G5 having the same problem.

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5996 Posts

12-04-2017

India

1170 Signins

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  • Posts: 5996
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  • Message 23 of 110

Re: Moto G6 restarting frequently

2018-07-24, 12:07 PM

Hello Arpit0,

 

Thank you for updating your profile and sharing bug reports with us. We appreciate you reporting. If you are in your exchange window you can proceed further for the same otherwise you can wait as the same will be addressed in the future update.

 

Thanks,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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14 Posts

10-23-2017

India

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  • Message 24 of 110

Re: Moto G6 restarting frequently

2018-07-24, 12:18 PM

This is not solving the issue. Requesting you to give proper hit and trail is not working.

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28 Posts

07-17-2018

India

102 Signins

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  • Posts: 28
  • Registered: ‎07-17-2018
  • Location: India
  • Views: 742
  • Message 25 of 110

Re: Moto G6 restarting frequently

2018-07-26, 15:17 PM

Not replying?


 wrote:

Hello Arpit0,

 

Thank you for updating your profile and sharing bug reports with us. We appreciate you reporting. If you are in your exchange window you can proceed further for the same otherwise you can wait as the same will be addressed in the future update.

 

Thanks,

Swaraj

Moto Support


 

 

 

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28 Posts

07-17-2018

India

102 Signins

742 Page Views

  • Posts: 28
  • Registered: ‎07-17-2018
  • Location: India
  • Views: 742
  • Message 26 of 110

Re: Moto G6 restarting frequently

2018-07-27, 12:54 PM

This is the bug report.


 wrote:

I was just using my device and it restarted at 10:40.

https://drive.google.com/open?id=1riGAlndRm41VhmvDDxA62-Q_JLUNpdt-

here is the report at that time.

 


 

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28 Posts

07-17-2018

India

102 Signins

742 Page Views

  • Posts: 28
  • Registered: ‎07-17-2018
  • Location: India
  • Views: 742
  • Message 27 of 110

Re: Moto G6 restarting frequently

2018-07-30, 11:24 AM

No update?


 wrote:

This is the bug report.


 wrote:

I was just using my device and it restarted at 10:40.

https://drive.google.com/open?id=1riGAlndRm41VhmvDDxA62-Q_JLUNpdt-

here is the report at that time.

 


 


 

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5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
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  • Message 28 of 110

Re: Moto G6 restarting frequently

2018-07-31, 10:38 AM

 wrote:

No update?


 wrote:

This is the bug report.


 wrote:

I was just using my device and it restarted at 10:40.

https://drive.google.com/open?id=1riGAlndRm41VhmvDDxA62-Q_JLUNpdt-

here is the report at that time.

 


 


 


Hi Arpit0,

 

Sorry about the delay, please be advised that we have already shared your bug report with our engineer team. As informed earlier, we will have improvements in a future update. Sorry, we do not have a timeframe yet.

 

Appreciate your patience in this regards.

 

Thanks,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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28 Posts

07-17-2018

India

102 Signins

742 Page Views

  • Posts: 28
  • Registered: ‎07-17-2018
  • Location: India
  • Views: 742
  • Message 29 of 110

Re: Moto G6 restarting frequently

2018-07-31, 10:49 AM

Thanks for doing something.Also the shutter speed on camera app is very low pls make it upto 10 seconds in manual mode.And the click time in auto mode is very slow.Please update

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5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 30 of 110

Re: Moto G6 restarting frequently

2018-07-31, 11:04 AM

 wrote:

Thanks for doing something.Also the shutter speed on camera app is very low pls make it upto 10 seconds in manual mode.And the click time in auto mode is very slow.Please update


Thank you for your feedback, just wanted to know, when you say slow--may I know the average time taken to click the picture in 'Auto mode'? I have tested and it's fast.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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