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28 Posts

07-17-2018

India

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Re: Moto G6 restarting frequently

2018-07-31, 11:15 AM

As compared to Redmi note 5 pro it's slow.What about shutter speed in manual mode?And will portrait mode quality can be improved?Otherwise phone is good.Software portrait photo from software like Google is doing.

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5996 Posts

12-04-2017

India

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Re: Moto G6 restarting frequently

2018-07-31, 11:25 AM

 wrote:

As compared to Redmi note 5 pro it's slow.What about shutter speed in manual mode?And will portrait mode quality can be improved?Otherwise phone is good.Software portrait photo from software like Google is doing.


Appreciate your feedback, we will pass it along to our camera team.

 

Thanks,

Swaraj

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28 Posts

07-17-2018

India

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Re: Moto G6 restarting frequently

2018-07-31, 11:58 AM

Thanks

 

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28 Posts

07-17-2018

India

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Re: Moto G6 restarting frequently

2018-08-02, 7:00 AM

Any updates on bug report?

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1 Posts

08-19-2018

India

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  • Message 35 of 110

Re: Moto G6 restarting frequently

2018-08-19, 22:02 PM

I am having similar issue with my g6. It restarts randomly. Initially the reboot was way faster than a normal restart but I feel after the latest security patch update it takes a lot of time(longer than normal restart) and even the frequency has seemed to increase. Here's a bug report after the latest incidence and you can access my apps if you wish.

 

https://drive.google.com/file/d/1sFNXr83wn1E23DXOdpBQyPAq2ymih2i-/view?usp=drivesdk

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14 Posts

10-23-2017

India

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  • Message 36 of 110

Re: Moto G6 restarting frequently

2018-08-20, 3:42 AM

After installing the latest update, restart issue has been resolved on my device.

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28 Posts

07-17-2018

India

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  • Message 37 of 110

Re: Moto G6 restarting frequently

2018-08-20, 4:12 AM
Same here.
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5996 Posts

12-04-2017

India

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Re: Moto G6 restarting frequently

2018-08-22, 15:33 PM

 wrote:

After installing the latest update, restart issue has been resolved on my device.


@Arpit0 and Alok3009,

 

Glad to hear that it resolved!

 

Regards,

Swaraj

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5996 Posts

12-04-2017

India

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  • Posts: 5996
  • Registered: ‎12-04-2017
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  • Message 39 of 110

Re: Moto G6 restarting frequently

2018-08-22, 15:59 PM

 wrote:

I am having similar issue with my g6. It restarts randomly. Initially the reboot was way faster than a normal restart but I feel after the latest security patch update it takes a lot of time(longer than normal restart) and even the frequency has seemed to increase. Here's a bug report after the latest incidence and you can access my apps if you wish.

 

https://drive.google.com/file/d/1sFNXr83wn1E23DXOdpBQyPAq2ymih2i-/view?usp=drivesdk


Hello BalrajG6,

 

Thank you for reporting the issue, as per the check-in data --it looks like there are multiple crashes on your device causing it to restart. We recommend you to perform the factory data reset without restoring any apps and observe. Hope this helps.

 

If the issue persists, please capture another bug report and share with us.

 

Regards,

Swaraj

Moto Support

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8 Posts

08-23-2018

United States of America

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  • Message 40 of 110

Re: Moto G6 restarting frequently

2018-08-23, 7:35 AM

Hi, how do I install this update? I am having this problem and it has been getting much worse over the last few days.

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