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5996 Posts

12-04-2017

India

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Re: Moto G6 restarting frequently

2018-11-06, 10:59 AM

 wrote:

Hi

Profile updated and Motorola privacy enabled. Feel free to have a look.

 

Thanks 

John


Thank you, John, we have shared your report with our product team. We will keep you posted once we here back.

 

Regards,

Swaraj

Moto Support

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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3 Posts

11-05-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Moto G6 restarting frequently

2018-11-12, 9:38 AM

Hello

Any progress on this. Can't use the phone properly.

 

Thanks

John

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5996 Posts

12-04-2017

India

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Re: Moto G6 restarting frequently

2018-11-12, 14:29 PM

 wrote:

Hello

Any progress on this. Can't use the phone properly.

 

Thanks

John


Unfortunately, we have not received any update from our engineer team. If this is troubling your daily use, would request you to send your device for Repair/Service—so that the team can further diagnose your device and help you accordingly.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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8 Posts

11-28-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Moto G6 restarting frequently

2018-11-28, 14:53 PM

I'm suffering from frequent restarts from my Moto G6. Particularly since installing the last security update.  This is very poor and makes me question Motorola's build quality. 

 

 

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5996 Posts

12-04-2017

India

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Re: Moto G6 restarting frequently

2018-11-29, 13:41 PM

 wrote:

I'm suffering from frequent restarts from my Moto G6. Particularly since installing the last security update.  This is very poor and makes me question Motorola's build quality. 

 

 


Hi rjlgloucs,

 

Sorry to learn about the device restarting issue that you have been facing. We would like to learn more. Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,
Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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8 Posts

11-28-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Moto G6 restarting frequently

2018-11-30, 9:35 AM
Details updated. It seems to happen when the phone is working moderately hard, e.g. google maps when searching different routes. This was yesterday trying to navigate around london - infuriating.
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5996 Posts

12-04-2017

India

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Re: Moto G6 restarting frequently

2018-11-30, 10:19 AM

 wrote:
Details updated. It seems to happen when the phone is working moderately hard, e.g. google maps when searching different routes. This was yesterday trying to navigate around london - infuriating.

Hi rjlgloucs,

 

Thanks for updating your profile, It looks like the IMEI number updated is incorrect on file, could you please correct and update the same.

 

Also, you can try performing Clear Cache/Data on Google Maps under Settings > Apps & Notification and let us know how it goes?

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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8 Posts

11-28-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Moto G6 restarting frequently

2018-11-30, 10:59 AM
thanks - was missing a number. Now updated.

I have cleared app cache and tried other suggested fixes on this and other threads on this board.

Google maps was an example, it crashed again when going from Chrome to settings. The instances of restarts are not limited to a particular application or work flow but do correlate to when the phone is working hard and / or warm.

This suggests (to me) that thermal throttling is at least partly to blame. I had a similar issue with a Nexus 5X which required a replacement.
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8 Posts

11-28-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Moto G6 restarting frequently

2018-12-03, 16:24 PM

Any progress on this, still suffering from restarts.

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5996 Posts

12-04-2017

India

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Re: Moto G6 restarting frequently

2018-12-04, 8:51 AM

 wrote:

Any progress on this, still suffering from restarts.


Sorry about the delay, as per the checking reports—it looks like there are plenty of apps that are causing trouble and crashing often resulting in an auto restart. Our best bet would be to have your device perform Factory Data Reset without restoring any apps and observe for a few days. If you see any restart - do let us know so we can collect the Bug Report and pass along to our engineer team for further assistance and help you accordingly.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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