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8 Posts

11-28-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Moto G6 restarting frequently

2018-12-04, 11:51 AM

You suggestion is to remove the apps that provide the functionality I require from the phone. This is hardly a great solution for me.

 

Apps that have not caused problems on other phones prior to this one.  Can you provide indications as to which apps are causing the issues as saying multiple apps are causing problems suggests you can identify the problems.

 

At the moment I can't help but think the phone is defective.

 

Rich

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8 Posts

11-28-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Moto G6 restarting frequently

2018-12-05, 14:46 PM

So I have done a factory reset as suggested. The only additional app I have installed is Whatsapp. I'm still getting crashes and restarts when using chrome.

 

What solution can you provide me? 

 

Richard

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2 Posts

12-05-2018

United States of America

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Re: Moto G6 restarting frequently

2018-12-05, 15:29 PM

I'm having a similar problem.  Phone is new and has worked well for 1st week. Now, when I shut it off, it restarts itself every time; I have tested it in safe mode to be sure apps are not causing it, but same result occurs.  Thanks for any help.

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5996 Posts

12-04-2017

India

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Re: Moto G6 restarting frequently

2018-12-11, 13:53 PM

 wrote:

So I have done a factory reset as suggested. The only additional app I have installed is Whatsapp. I'm still getting crashes and restarts when using chrome.

 

What solution can you provide me? 

 

Richard


Hi rjlgloucs,

 

Thanks for testing, if you have already performed Factory Data Reset without restoring any apps and have tried performing Clear Data/Cache on the Chrome app. You can try to Force stop the Chrome app > Disable > Restart the device > Enable on Chrome app and observe. If this did not help then we might need Logs and Bug Reports for further investigation.

 

Regards,

Swaraj 

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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5996 Posts

12-04-2017

India

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Re: Moto G6 restarting frequently

2018-12-11, 14:27 PM

 wrote:

I'm having a similar problem.  Phone is new and has worked well for 1st week. Now, when I shut it off, it restarts itself every time; I have tested it in safe mode to be sure apps are not causing it, but same result occurs.  Thanks for any help.


Hi mloren,

 

Sorry to know that, just to confirm — are you using any Case or Cover on your device which might be the source? How are you trying to turn your device off?

 

From when are you experiencing this? Could you also share us a small video showing the same? 

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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2 Posts

12-28-2018

United States of America

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Re: Moto G6 restarting frequently

2018-12-28, 19:02 PM

Hello. Has this problem been resolved yet? I just received a G6 from Amazon yesterday, and already it is exhibiting this same reboot/restart problem.

 

Intolerable problem. I have to have a phone that is reliable, which this one already is not. If there is a quick fix, I would be happy to apply it. Otherwise, I will have to return this phone. It seems to be a very nice phone, but I can't put up with it randomly restarting.

 

Thank you,

 

Mark

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2 Posts

12-05-2018

United States of America

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Re: Moto G6 restarting frequently

2018-12-28, 19:20 PM

Thanks much; I tried several of your suggestions, and the problem has now resolved itself!

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8 Posts

11-28-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Moto G6 restarting frequently

2018-12-28, 20:48 PM

I contacted Amazon customer care and they agreed to a replacement which so far has been fine.

 

My wife's G6 has had no problems. Given the number of people with this issue it seems like a (lack of) quality control from Motorola/Lenovo

 

 

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2 Posts

12-28-2018

United States of America

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Re: Moto G6 restarting frequently

2018-12-29, 2:50 AM

Really can't bank/gamble on a replacement not having the very same problem, seeing as this one is brand new as it is.

 

Unless there is a known, surefire solution for the problem, I will have to return this phone.

 

I like it the phone. I liked my Moto G5 before it. I can't have a phone restarting on me though in the middle of a conversation, which it did once today in addition to probably four or five other random restarts. It also disconnected/reconnected from my Ford F150's Bluetooth twice today, both while I was in the middle of a conversation. Easily the least reliable phone that I have ever had, and I have only had it for a day.

 

I am running basically the same set of software on this phone, the old G5, my work phone (a Samsung S9+), and my Galaxy S2 tablet. The G6 is the only one of the bunch that has ever just randomly restarted on me, ever. If this is a software problem (which I doubt), then I guess I will have to stick with devices that can handle my software.

 

Mark

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5996 Posts

12-04-2017

India

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Re: Moto G6 restarting frequently

2019-01-02, 10:07 AM

 wrote:

Thanks much; I tried several of your suggestions, and the problem has now resolved itself!


Great, thanks! Glad to see the progress!:smileyhappy:

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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