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2 Posts

01-05-2019

United States of America

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Moto G6 service issues

2019-01-05, 0:57 AM

I got my Moto G6 about six weeks ago. Maybe three weeks ago, my service started acting up with the Messages app. It randomly stops letting me send and receive messages, which I have to wait out for 20-30 minutes every time. I've tried restarting my phone, putting it in airplane mode for several seconds, and removing the SIM card, all to no avail. It was working fine for the first couple of weeks! I've yet to try replacing my SIM card (my carrier is Verizon), but I'd prefer to try and solve the issue another way. 

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5418 Posts

07-12-2014

United States of America

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Re: Moto G6 service issues

2019-01-07, 19:39 PM

Hi FrancisH,

 

Welcome to the community. We are ready to assist here. This seems to be a network concern. Have you tried contacting Verizon? What did they say?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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