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19 Posts

01-11-2016

IT

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Moto G6 shuts off unexpectedly

2020-01-05, 18:25 PM

I find more and more frequently my mobile off: the batter is still at high level and there is no apparent reason why it should turn off.

I suspect that it shuts off unexpectedly while I am not using it.

 

This happens on a regular basis from few times a week to a couple of times per day!

It's been at least 3 months now (since my previous post: https://forums.lenovo.com/t5/Moto-G6-Moto-G6-Plus-Moto-G6/Moto-G6-suddenly-dead/m-p/4517761/highlight/false#M15420).

It is happening more and more frequently!

 

What can I do?

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1824 Posts

04-04-2018

IN

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Re: Moto G6 shuts off unexpectedly

2020-01-06, 4:05 AM

 wrote:

I find more and more frequently my mobile off: the batter is still at high level and there is no apparent reason why it should turn off.

I suspect that it shuts off unexpectedly while I am not using it.

 

This happens on a regular basis from few times a week to a couple of times per day!

It's been at least 3 months now (since my previous post: https://forums.lenovo.com/t5/Moto-G6-Moto-G6-Plus-Moto-G6/Moto-G6-suddenly-dead/m-p/4517761/highlight/false#M15420).

It is happening more and more frequently!

 

What can I do?


Hi JoeChi,

 

Sorry to know about this. Could you please check your device in Safe Mode and observe for some time. See if it randomly shut down in Safe Mode, let me know.

 

Regards,

Suman



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19 Posts

01-11-2016

IT

24 Signins

302 Page Views

  • Posts: 19
  • Registered: ‎01-11-2016
  • Location: IT
  • Views: 302
  • Message 3 of 3

Re: Moto G6 shuts off unexpectedly

2020-01-07, 16:43 PM

Sorry, I cannot dedicate this effort.

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