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1 Posts

08-13-2019

GB

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Moto g6 Update Unsuccessful

2019-08-13, 17:19 PM

Hi,

 

I have repeatedly attempted to install PPS29.55-37-4 without success. The download over WiFi is successful, but when installing it restarts and says "software update unsuccessful". Then the repeated notifications asking me to download the update resume, which is irritating. Please could you advise?

 

Many thanks.

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1194 Posts

03-11-2019

US

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Re: Moto g6 Update Unsuccessful

2019-08-13, 18:39 PM

Hi awm37,

 

Thanks for posting. Try updating the phone using the Lenovo Motorola Smart assistant (LMSA). Here is the download link for PC and here are the instructions on how to use the app. If that does not work, try to perform a factory data reset or use the rescue function on LMSA. Please make sure to back up your phone before doing factory data reset or rescue since would delete most of your files and user data. 

 

Best regards,
Zeke
Motorola Support


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2 Posts

12-22-2018

CA

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Re: Moto g6 Update Unsuccessful

2019-09-02, 23:45 PM

I also get repeated request pop ups to install the system update and having done so (all my quick touch keys are now different, photo storage + screen settings  back to default, closing apps has an added painful step to 'clear'...) it continues to ask me to install system update, in spanish no less, again resetting all to default settings.... : (((

Moto / Lenovo needs to thoroughly test these silly annoying updates before hijacking their product users time and phones

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3 Posts

10-29-2019

BR

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Re: Moto g6 Update Unsuccessful

2019-11-16, 14:07 PM

Sorry, this is not a valid answer. LSMA is a maintenance program that is not everybody that know how to use. Google update service was created to help people to update theirs phone easily and it is not what's happening. I thought this was a place to help people not show more difficult way to do things. 

Anyway, anyone know how to see the logs, if there is any, to investigate what is the problem that prevent the installation of the update?

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1504 Posts

04-04-2018

IN

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Re: Moto g6 Update Unsuccessful

2019-11-18, 6:02 AM

 wrote:

Sorry, this is not a valid answer. LSMA is a maintenance program that is not everybody that know how to use. Google update service was created to help people to update theirs phone easily and it is not what's happening. I thought this was a place to help people not show more difficult way to do things. 

Anyway, anyone know how to see the logs, if there is any, to investigate what is the problem that prevent the installation of the update?


Hi,

 

We understand your concern, please check the mentioned link here for further assistance about how to use LMSA. And we're always looking to make improvements and your feedback is truly valued. I'll make sure it's passed along to the concerned team.

 

Regards,

Suman



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1 Posts

02-21-2020

US

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Re: Moto g6 Update Unsuccessful

2020-02-21, 19:26 PM
This does not help me as do not own any WIndows PC. I run everything off Linux PCs. Ubuntu 19.10 cuurently. What are the alternatives to get the update installed on my Moto G6? Regards, J
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93 Posts

08-30-2018

US

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Re:Moto g6 Update Unsuccessful

2020-02-27, 21:58 PM

Hello jswdb,

 

I'd like to help you further with this issue.  I've sent you a private message, when you have a moment can you please take a look.

 

Best regards,

Becky



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