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2 Posts

03-18-2019

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Moto g6 audio quality degraded after Android 9 update

2019-03-18, 13:13 PM

Hi,

I bought new Mot G6 and it is one month old. For one week there is no problem. But later when ever an audio/video is played in youtube,facebook,whatsapp video literally any video/audio, the volume starts with a high volume for 1sec and lowers down so much that i cant hear. Even the incoming call ringer also rings in so low volume that i miss most of the calls.

It is annoying and i took wrong decision in buying this Moto G6.

I request a replacement as it is barely one month old.

P.S - I tried factory data reset twice but of no use. Itried safemode but no use. Motorola cheated me. It let me down.

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5988 Posts

12-04-2017

IN

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-07-13, 12:43 PM

 wrote:

Hi,

I bought new Mot G6 and it is one month old. For one week there is no problem. But later when ever an audio/video is played in youtube,facebook,whatsapp video literally any video/audio, the volume starts with a high volume for 1sec and lowers down so much that i cant hear. Even the incoming call ringer also rings in so low volume that i miss most of the calls.

It is annoying and i took wrong decision in buying this Moto G6.

I request a replacement as it is barely one month old.

P.S - I tried factory data reset twice but of no use. Itried safemode but no use. Motorola cheated me. It let me down.


Hi MadhusudhanG,

 

Could you share us a quick video showing the issue you are referring in safe mode? That would be a great help to further investigate.

 

And please update your profile with the IMEI number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled. To do so - go to settings > systems > Motorola Privacy.

If you need a reference in updating your profile, please click this link.

 

Let us know if you have any further questions?

 

Regards,
Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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6 Posts

07-07-2018

IN

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-07-16, 12:19 PM

Dear Mr. Agent Swaraj,

Please let me know how to send the video

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6 Posts

07-07-2018

IN

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-07-16, 14:51 PM

Hi Agent_Swaraj,

Please see the video in the following link..https://drive.google.com/open?id=1_YXCDGCzGmE94uV7jaC3mAUu4GE4Gg-X

You can find BUg reports too..1. https://drive.google.com/open?id=136Tgxr_AOg_yQ9Uu0DUtHDbCIrOhafsp

2. https://drive.google.com/open?id=14JaTYhkjovLMPOHhpwOPYb4xrvhbLmB3

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5988 Posts

12-04-2017

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-07-16, 17:28 PM

 wrote:

Hi Agent_Swaraj,

Please see the video in the following link..https://drive.google.com/open?id=1_YXCDGCzGmE94uV7jaC3mAUu4GE4Gg-X

You can find BUg reports too..1. https://drive.google.com/open?id=136Tgxr_AOg_yQ9Uu0DUtHDbCIrOhafsp

2. https://drive.google.com/open?id=14JaTYhkjovLMPOHhpwOPYb4xrvhbLmB3


Hi MadhusudhanG,

 

We thank you for providing video and bug report. Please be informed that the same has been shared with our product team for further investigation. We will keep you posted once we here back.

 

Thanks,
Swaraj

Moto Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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5 Posts

07-21-2018

IN

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-07-21, 15:11 PM

I am also facing same problem and thus it is now confirmed that there is inherent problem with Moto G6. 

What I am expected to do now ? I believe as you guys already have the video evidence and bug report from other device I am not required to  send and submit it separately, 

Kindly let me know if you stiull need the evience. 

Further when is the issue is expected to get resolved? Is this hardware problem or a software one.

Kindly note that I buyed the Moto G6 on 08 July 2018 until yesterday it worked fine and problem started today.

 

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5988 Posts

12-04-2017

IN

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-07-23, 17:05 PM

 wrote:

I am also facing same problem and thus it is now confirmed that there is inherent problem with Moto G6. 

What I am expected to do now ? I believe as you guys already have the video evidence and bug report from other device I am not required to  send and submit it separately, 

Kindly let me know if you stiull need the evience. 

Further when is the issue is expected to get resolved? Is this hardware problem or a software one.

Kindly note that I buyed the Moto G6 on 08 July 2018 until yesterday it worked fine and problem started today.

 


Hi ACE_CHINMAY,

 

That's odd, may I know if you have already tested in safe mode and device help app? Are you able to replicate? Share us your observation? Also, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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5 Posts

07-21-2018

IN

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  • Message 8 of 81

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-07-24, 2:12 AM
I have updated my [profile with IMEI number and the carrier details. Yes I tried playing Videos , Songs in safe mode yet for a second the sound is normal and then it automatically gets lowered.

I tried clearing application cache as well and got the phone checked by following instructions given by the support agent over call still the problem is same.

The problem persists despite removing covers and screen protector for unknown reason.

I have also made a video explaining the actual issue. Let me know if you want to go through it.
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5988 Posts

12-04-2017

IN

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  • Message 9 of 81

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-07-24, 13:06 PM

 wrote:
I have updated my [profile with IMEI number and the carrier details. Yes I tried playing Videos , Songs in safe mode yet for a second the sound is normal and then it automatically gets lowered.

I tried clearing application cache as well and got the phone checked by following instructions given by the support agent over call still the problem is same.

The problem persists despite removing covers and screen protector for unknown reason.

I have also made a video explaining the actual issue. Let me know if you want to go through it.

Hi.

 

Sure! Please share us the video, we would like to take a look.

 

We thank you for updating your profile and request you to submit your device for service/repair so that the service team can further diagnose the device and help you accordingly.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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40 Posts

03-15-2016

AT

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  • Message 10 of 81

Re: Minimum volume too loud on lowest setting for built in speaker on Moto G6.

2018-07-26, 21:46 PM

 wrote:

It has been been reported on Z2 and G5S and with the G6 now yet again: lowest non-off volume setting is significantly too loud for night-time use... Was not an issue on my previous phone (sony z5)

 

Seriously, it's a trivial fix, how comes it is not done once and for all?


New owner of a G6 here ... I can confirm that it's definitely too loud on lowest non-off volume setting!

 

Edited: Moved thread to the correct phone community.-Sandip

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